Is IdentoGO Background Check fraud?

• Fingerprinting Services: Many users report charges after utilizing IdentoGO's fingerprinting services for background checks required by employers or licensing boards.
• Subscription Fees: Some customers have mentioned unexpected subscription charges related to identity verification services that they may have signed up for but forgot to cancel.
• Online Appointments: Charges may appear for booking online appointments for various services, often requiring advance payment.
• Document Services: Charges can occur for additional documentation services that customers may opt into when applying for background checks or state services.
• Expired Promotions: Customers have noted that expired promotional codes or offers may lead to full charges instead of discounted rates they expected.
• Account Maintenance: Some users reported charges for account maintenance fees, particularly if they had accounts with active services over extended periods.
• Incorrect Billing: There are instances of users being charged multiple times for the same service due to clerical errors or technical issues on the website.
• Family Member Services: Individuals sometimes receive charges for services used by family members, especially if they shared account details or payment information.
• Credit Report Services: Some users encountered charges for credit report monitoring services that may have been included in a package they signed up for unknowingly.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the identogo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the identogo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with identogo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.