Is IdentoGO fraud?

• Background Check Services: Many users report charges for background checks conducted for employment or licensing purposes.
• Identity Verification: Charges may occur for identity verification services required by employers or financial institutions.
• Fingerprinting Services: Customers often pay for fingerprint collection services needed for various applications, such as job screenings or certifications.
• Subscriptions for Monitoring Services: Some users mention being enrolled in subscription services for ongoing identity monitoring or protection without realizing it.
• Rescheduling Fees: Fees for rescheduling or cancelling appointments for fingerprinting or other services can lead to unexpected charges.
• Additional Processing Fees: Users have flagged additional processing fees that might appear on their statements beyond the initial service cost.
• Misunderstanding Charges: Some customers express confusion over what they signed up for, leading to charges they did not anticipate.
• Multiple Services Ordered: Multiple services could be ordered at once, resulting in cumulative charges appearing on a statement.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the identogo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the identogo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with identogo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.