Is IdentoGO Services fraud?

• Background Check Fees: Many users report charges due to fingerprinting or background checks required for employment or licensing.
• Subscription Services: Some individuals mention being charged for ongoing subscription fees associated with identity verification services.
• Identity Theft Protection: Charges may occur for identity protection services that users may not have been fully aware of when signing up.
• Incorrect Billing: A few users noted unexpected charges attributed to billing errors or duplications in the system.
• Appointment Fees: Users are sometimes charged for making appointments for biometric services which can include additional fees for cancellations or rescheduling.
• Additional Services: Some customers reported charges for additional services that were either opted into or a result of upselling at the time of booking.
• Third-Party Applications: Charges may appear if IdentoGO services are used through a third-party application associated with a government or licensing entity.
• No-Show Fees: Users sometimes incur fees for not attending scheduled appointments without prior notice.
• Miscellaneous Charges: General users have reported various other fees that could arise due to misunderstandings regarding the services offered.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the identogo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the identogo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with identogo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.