Is IdentoGO Fingerprinting fraud?

• Background Check Services: Customers may be charged for background checks conducted for employment, licensing, or other purposes.
• Fingerprinting Services: Fees for fingerprinting appointments as part of identity verification processes.
• Subscription Fees: Some users reported unexpected charges from subscription services related to identity monitoring or other security services offered by IdentoGO.
• Tax Preparation Services: Users mentioned charges for tax-related identity verification services.
• License Renewals: Charges associated with identity verification for state licensing renewals.
• Duplicate Fees: Customers may get charged for duplicate services if appointments are rescheduled or missed.
• Oversight on Charges: Some users did not recognize charges because they overlooked the service’s terms or fee disclosures during the booking process.
• Failed Transactions: Users reported being billed for failed appointments or transactions if the initial payment was processed but the service wasn’t completed.
• Third-Party Payment Processing: Charges may appear under IdentoGO but relate to third-party services that were used in conjunction with their services.
• Informed Consent Issues: Some users felt they were not adequately informed of all potential fees at the time of service selection.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the identogo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the identogo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with identogo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

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