Is IdentoGO Payment fraud?

• Background Check Fees: Customers may see charges for background checks required for employment or licensing purposes.
• Fingerprinting Services: Fees can be incurred for fingerprinting services used for various applications, such as visas or job requirements.
• Subscription Services: Some users may subscribe to regular updates or monitoring services that automatically charge them.
• Appointment Rescheduling: Charges may arise from rescheduling or canceling an appointment outside of the policy timeframe.
• Additional Copies: Requests for additional copies of background check results can lead to extra charges.
• Service Fees: There may be service fees associated with specific services or expedited processing options.
• Payment Processing Errors: Customers have reported unexpected charges due to payment processing errors or double charges during transactions.
• Inactivity Fees: Some users mention fees that occur from inactivity on accounts related to certain services.
• Third-Party Charges: Charges might also stem from third-party services associated with IdentoGO when used for specific applications.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the identogo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the identogo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with identogo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.