Is InnoGames Online Games fraud?

• In-Game Purchases: Many users report charges due to buying in-game currency or items, which are often available through microtransactions.
• Subscription Services: Some games offer subscription models for premium access, which can lead to recurring charges. Users may forget to cancel these subscriptions and incur ongoing fees.
• Incorrect Billing: There are instances where customers notice charges due to billing errors, especially if their payment information is saved and used accidentally.
• Payment for Special Events: Users participate in limited-time events which sometimes require direct payment to unlock certain features or bonuses, leading to unforeseen charges.
• Third-Party Merchants: Charges may appear from third-party platforms (like Google Play or Apple's App Store) for transactions made through them rather than directly through InnoGames.
• Promotional Offers: Some users may mistakenly subscribe to promotional offers that convert to paid subscriptions after a trial period ends.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the innogames.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the innogames.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with innogames.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.