What is "JibJab"?
JibJab is a fun online platform where you can create personalized e-cards and videos. You can add your own photos and then watch as they turn into hilarious animations for birthdays, holidays, and special occasions. If you've signed up for a subscription, you might see billing from them for their services, giving you access to a wide range of customizable content. Just a heads-up, here's how it'll show up on your statement: .
- JibJab: The name of the company or service you are being charged by.
- Purchase: Indicates that this transaction was for buying something.
- Online: Suggests that the transaction was completed over the internet.
- Subscription: This might mean you signed up for a recurring payment, as often seen with services that offer content or memberships.
- XXXXXXXXXXXX: Part of your card number that is hidden for security, showing only the last four digits.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from JibJab?
- Subscription Fees: Many users report being charged for annual or monthly subscriptions they may have signed up for to access premium features or content on JibJab.
- Trial Period Charge: Some users have mentioned being automatically charged after a free trial period ends if they do not cancel in time.
- In-App Purchases: Charges may occur from purchasing specific animations, eCards, or additional features directly within the app or website.
- Multiple Accounts: Users have noted getting charged on different accounts if they have inadvertently created multiple profiles.
- Accidental Charges: There are reports of users who accidentally clicked on purchase options, leading to unintended charges.
- Recurring Payments: A few customers cited confusion with billing cycles, leading to charges for services they believed they had canceled.
- Family Accounts: If a family member shares an account or app, charges can occur without awareness of others using premium features.
- Promotional Offers: Sometimes, users might sign up for promotional offers that later convert to paid subscriptions without clear communication.
- Payment Method Issues: Problems with outdated payment methods may result in failed payment attempts being retried, leading to unexpected charges.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the jibjab.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the jibjab.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with jibjab.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
JibJab Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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