Is JibJab Gift fraud?

• Subscription Fees: Customers may sign up for JibJab's subscription service, which automatically charges for recurring payments. Many users have reported not realizing they had opted into a subscription during a trial period.
• One-Time Purchases: Charges can occur due to individual purchases made for specific eCards or animations, which users may not remember buying.
• Free Trial Conversions: Users might start with a free trial that converts into a paid subscription unless canceled before the trial ends, leading to unexpected charges.
• Family Plans: Families may purchase a shared plan, resulting in multiple charges for different family members accessing the service.
• Added Features: Charges can come from opting into additional features or premium content that were not clearly outlined at the point of purchase.
• Account Misunderstandings: Some users have reported confusion regarding account sharing or family accounts, which can lead to unintentional charges if not properly managed.
• Payment Methods: Users might find that charges appear due to payment methods that were saved and automatically billed, such as credit cards used during previous transactions.
• Currency Conversion Fees: International users may see additional charges due to currency exchange rates or bank fees when making purchases in a different currency.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the jibjab.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the jibjab.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with jibjab.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.