Is JustAnswer fraud?

• Monthly Subscription - Users often sign up for a subscription that charges them monthly for ongoing access to expert advice.
• One-Time Payments - Customers may make a one-time payment for a specific question or consultation, leading to a charge on their account.
• Free Trial Conversion - After a free trial period, users may be automatically charged if they do not cancel before the trial ends.
• Additional Questions - Users sometimes incur charges for follow-up questions or additional advice beyond what was initially covered.
• Account Setup Fees - Some users report a fee related to account setup or verification processes.
• Inadvertent Clicks - Instances where users accidentally click on services that lead to charges have been noted.
• Service Fees - Certain services or expert consultations may come with additional fees that users may overlook initially.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the justanswer.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the justanswer.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with justanswer.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.