Is Kelly Bros Home Improvement fraud?

• Product Purchases: Customers often see charges for the materials they purchase, including lumber, tools, and other products available on the Kelly Bros. Lumber website.
• Subscription Services: Some users may unknowingly sign up for subscription services related to delivery or membership programs, resulting in recurring charges.
• Delivery Fees: Charges may appear for shipping or delivery services, particularly for large or heavy items that need special handling.
• Order Modifications: If customers modify their orders, such as adding additional items, they may notice extra charges reflecting these changes.
• Service Fees: Charges for installation or other services offered may be included in the invoice after hiring professionals through Kelly Bros. Lumber.
• Expired Promotions: Customers might see unexpected charges if a promotional code they intended to use was not applied correctly during checkout.
• Return Processing Fees: If returning items, some users reported being charged return processing or restocking fees, which can lead to confusion about the total amount charged.
• Payment Authorization Holds: Temporary holds may appear during the transaction process, which can mislead customers into thinking they've been charged multiple times.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the kellybros.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the kellybros.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with kellybros.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.