Is Leesa Furniture fraud?

• Purchase of Mattresses: Customers may see charges for the initial purchase of mattresses or bedding products from Leesa.
• Subscription Services: Leesa offers subscription options for accessories like sheets, pillows, or mattress protectors, which could lead to recurring charges.
• Trial Period Charges: If customers do not return the mattress within the trial period, they could be charged the full amount after the trial ends.
• Shipping Fees: Charges may apply if customers choose expedited shipping or if shipping is not included in the purchase price.
• Add-On Products: Additional items purchased alongside the mattress, such as foundations or frames, can result in extra charges.
• Return Fees: In some cases, there may be fees associated with returns or exchanges that customers may not be aware of.
• Taxes: Depending on the province, applicable taxes may be added to the final charge, which can sometimes surprise customers.
• Customer Service Transactions: Charges can also occur if customers engage with customer service for specific requests or modifications to their orders.
• Unauthorized Charges: Some users report charges that they did not authorize, indicating the importance of reviewing account statements for discrepancies.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the leesa.ca via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the leesa.ca refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with leesa.ca, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.