Is Leesa Mattress fraud?

• Purchase of Mattresses: Customers may see a charge for the purchase of a mattress or other bedding products directly from Leesa.
• Subscription Services: Some users have reported charges related to subscription services for mattress care or maintenance.
• Trial Period Charges: If customers do not return their mattress within the trial period, they may be charged the full price after the trial ends.
• Delivery Fees: Charges may appear for shipping or delivery services depending on the location and service options selected during checkout.
• Non-Return Fees: Fees for returning items that are not in original condition or outside of the return policy can result in unexpected charges.
• Taxes and Import Fees: Additional charges may be applied for taxes and fees depending on the customer's location.
• Upgrades or Add-Ons: Customers may incur charges for purchasing add-on products or upgrades at the time of mattress purchase.
• Customer Service Fees: Some users reported charges when they engaged in premium customer service options.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the leesa.ca via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the leesa.ca refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with leesa.ca, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.