Is Lime fraud?

• Ride Usage Fees: Customers may be charged for the actual rides they take, which includes per-minute and per-mile rates.
• Subscription Fees: Some users opt for Lime’s subscription plans which entail monthly fees, leading to recurring charges.
• Unlocking Charges: Each ride usually includes a base unlocking fee, which can appear as a separate charge on statements.
• Deposit for Helmets: Optional helmet rentals may incur a charge if users opt for this service during their ride.
• Late Fees: Users returning vehicles late or leaving them in unauthorized areas may face additional charges.
• Damage Fees: If a vehicle is returned damaged, users could be billed for repairs.
• Inactivity Charges: Some users reported being charged for inactivity if they have a vehicle reserved without using it.
• Account Hold or Verification Charges: Temporary holds on accounts for verification purposes can show up as charges on bank statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the lime.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the lime.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with lime.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.