Is "Lood Subscription" fraud?

The Guide to Understanding Why You Were Charged By “Lood Subscription” and What To Do About It (lood.com)

Published

December 11, 2025

Updated

December 12, 2025

What is "Lood Subscription"?

Lood is a handy platform that helps you manage your online subscriptions and bills easily. They provide a service that tracks your monthly payments, so you always know what you're being charged for and when. If you're seeing a charge from Lood, it might be for a subscription you signed up for, making it easier to keep everything organized. Plus, they help you avoid surprises on your bank statement by giving you clear billing information.

Lood: The name of the service or subscription provider.
Subscription: A type of payment where you regularly pay to access a service or product, often charged monthly or yearly.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Lood?

Subscription Services: Customers may be charged for ongoing subscriptions they signed up for, including premium features or memberships.
One-Time Purchases: Charges could result from one-time purchases made for specific products or services on the platform.
In-App Purchases: Users might incur charges for additional features or upgrade options available within the app.
Free Trials: Some users report being charged after free trials ended if they did not cancel before the trial period expired.
Multiple Accounts: Charges might originate from multiple accounts, particularly if users have created them under different emails.
Currency Conversion Fees: International customers sometimes see extra charges due to currency conversion from their transactions.
Accidental Charges: Users have mentioned mistakenly clicking on purchase confirmations which resulted in unexpected charges.
Family Sharing Accounts: Charges could appear from family accounts where purchases made by one member are billed to others.
Cancelled Subscriptions: Reports indicate that some customers noticed charges even after they believed their subscriptions were cancelled, possibly due to delays in processing the cancellation.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the lood.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the lood.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with lood.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Lood Customer Service Info

If you need assistance, here's how you can get in touch with Lood's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@lood.com

Site

https://lood.com/support

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What other ways do charges from Lood show up?

LOOD.COM Lood Subscription Lood Service Charge Lood Software Lood Payment LOOD-SUPPORT-XXXX LOOD-MERCHANT-OUT LOOD-PRODUCTS-XXXX

The Easiest Way to Cancel Lood

If you're frustrated trying to cancel your subscription, membership, or bill from Lood—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.