Is Momo Subscription fraud?

• Subscription Fees: Many users reported being charged for a subscription they signed up for, sometimes without clear communication of the billing cycle.
• In-App Purchases: Users may inadvertently make in-app purchases while using Momo AI, leading to unexpected charges.
• Trial Period Conversions: Some customers experienced charges after a free trial ended, as they did not cancel in time, often due to lack of reminders.
• Service Upgrades: Charges can occur when users opt for premium features or upgrades that require a payment.
• Multiple Accounts: Users managing multiple accounts sometimes reported double charges if they use the service on different accounts without realizing.
• Currency Conversion Fees: International users mentioned additional fees due to currency conversion when making payments in different currencies.
• Billing Errors: A few customers pointed out discrepancies in billing where they were charged incorrectly, leading to further investigation.
• Auto-Renewals: Users indicated that some plans automatically renew without explicit notification, causing charges they did not anticipate.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the momo.ai via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the momo.ai refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with momo.ai, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.