Is "Momo Subscription" fraud?

The Guide to Understanding Why You Were Charged By “Momo Subscription” and What To Do About It (momo.ai)

Published

November 4, 2025

Updated

January 14, 2026

What is "Momo Subscription"?

Momo AI is a service that helps you manage your subscriptions and bills all in one place. They track your spending and remind you about upcoming payments, so you don’t get caught off guard. If you see a charge from Momo, it’s probably for a subscription you signed up for or a bill they help you pay. It's like having a personal assistant for your finances!

Momo: The name of the service or company providing the subscription, in this case, likely a mobile payment or financial app.
Subscription: This indicates that the transaction is part of a regular payment for a service, meaning you are billed periodically (like monthly or yearly) for access to that service.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Momo AI?

Subscription Fees: Many users reported being charged for a subscription they signed up for, sometimes without clear communication of the billing cycle.
In-App Purchases: Users may inadvertently make in-app purchases while using Momo AI, leading to unexpected charges.
Trial Period Conversions: Some customers experienced charges after a free trial ended, as they did not cancel in time, often due to lack of reminders.
Service Upgrades: Charges can occur when users opt for premium features or upgrades that require a payment.
Multiple Accounts: Users managing multiple accounts sometimes reported double charges if they use the service on different accounts without realizing.
Currency Conversion Fees: International users mentioned additional fees due to currency conversion when making payments in different currencies.
Billing Errors: A few customers pointed out discrepancies in billing where they were charged incorrectly, leading to further investigation.
Auto-Renewals: Users indicated that some plans automatically renew without explicit notification, causing charges they did not anticipate.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the momo.ai via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the momo.ai refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with momo.ai, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Momo AI Customer Service Info

If you need assistance, here's how you can get in touch with Momo AI's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@momo.ai

Site

https://momo.ai/contact

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What other ways do charges from Momo AI show up?

MOMOAI-TECH MOMO-AI-SUBSCRIPTION MOMOAI-SERVICES MOMO-AI-PAYMENT MOMOAI-PURCHASE MOMO-AI-TRANSACTION MOMOAI-DIGITAL MOMOAI-SOFTWARE MOMO-AI-FEES MOMOAI-RECURRING

The Easiest Way to Cancel Momo AI

If you're frustrated trying to cancel your subscription, membership, or bill from Momo AI—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.