Is MOONPAY fraud?

• Purchases of Cryptocurrency: Customers often use MoonPay to buy various cryptocurrencies, and these transactions typically result in immediate charges on their accounts.
• Transaction Fees: MoonPay frequently charges transaction fees, which can be added to the cost of cryptocurrency purchases, leading to higher-than-expected charges.
• Subscription Services: Some users report being charged for subscription services related to crypto wallets or platforms that integrate with MoonPay.
• Failed Transactions: Occasionally, users experience issues with failed transactions, which can still lead to pending charges that may later be refunded.
• Currency Conversion Fees: When purchasing crypto with a card in a different currency, conversion fees may apply, resulting in additional charges.
• Refund Processes: Customers have noted that refunds can take time, during which charges may appear as though they are repeated or unresolved.
• Recurrent Payment Authorizations: Some users may have inadvertently authorized recurring payments for services linked to MoonPay, leading to unexpected charges.
• Promotional Offers: In some cases, signing up for promotional services or trials can lead to unexpected future charges if the subscription is not canceled in time.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the moonpay.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the moonpay.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with moonpay.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.