Is THORNTONS MARKETPLACE fraud?

This article and service are not officially affiliated with Thorntons

The Guide to Understanding Why You Were Charged By “THORNTONS MARKETPLACE” and What To Do About It (mythorntons.com)

Bella Khan, Subscription Cancellation Expert

Published January 31, 2026

Last updated January 31, 2026

1 min read

What is "THORNTONS MARKETPLACE"?

Thorntons is a company that provides a range of services, with a focus on convenient subscription options for everyday needs. They help you manage regular deliveries and payments for products, so you never run out of your favorites. If you notice a bill from them, it’s likely for a subscription you signed up for, making your life a little easier.

THORNTONS: The name of the merchant or store where the purchase was made.
MARKETPLACE: Indicates the type of store or environment, suggesting a grocery or convenience shopping experience.
TRANSACTION: Refers to the action of buying something from the store.
DATE: The day when the transaction occurred. This helps track when purchases were made.
AMOUNT: The total cost of the items bought during this transaction.
LOCATION: The address or area of the store, which can be useful if there are multiple stores.
PAYMENT METHOD: Describes how you paid for your purchase (like a credit card or debit card).

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Thorntons?

Subscriptions: Customers may have signed up for a subscription service that automatically charges their accounts at regular intervals.
In-store Purchases: Charges could come from physical transactions made at Thorntons locations, often linked to a credit or debit card used.
Online Orders: Users who order products online might see charges related to their purchases from mythorntons.com.
Promotional Offers: Some users reported being charged for promotional offers or loyalty program memberships that require initial fees.
Account Fees: There might be account maintenance fees or unintentional enrollment in fee-based services.
Failed Transactions: Multiple charges can happen if transactions fail, leading to retries that result in unexpected extra billing.
Auto-Renewals: Services or memberships that automatically renew can catch customers off guard if they forget about them.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mythorntons.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mythorntons.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mythorntons.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Thorntons Customer Service Info

If you need assistance, here's how you can get in touch with Thorntons's support team.

Phone

1-800-552-7676

customerservice@mythorntons.com

Site

https://mythorntons.com/contact-us/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Thorntons show up?

MYTHORNTONS THORNTONS INC THORNTONS FUEL THORNTONS STORE MYTHORNTONS.COM THORNTONS REWARDS THORNTONS - GAS THORNTONS - FOOD THORNTONS SUPERMARKET THORNTONS FOOD MART THORNTONS - COFFEE THORNTONS - CONVENIENCE

The Easiest Way to Cancel Thorntons

If you're frustrated trying to cancel your subscription, membership, or bill from Thorntons—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.