Is NYX STORE fraud?

• Recent Purchases: Customers may receive charges for items they recently ordered from NYX Cosmetics' website.
• Subscription Services: Some users report unexpected charges related to subscription services for beauty boxes or memberships.
• Pending Transactions: Charges may appear as pending if an order has been placed but not yet fully processed.
• Account Issues: Errors or issues with customer accounts can lead to duplicate charges or incorrect amounts being billed.
• International Fees: Customers outside the U.S. may experience additional charges due to currency conversion or international shipping fees.
• Promotional Offers: Users might have signed up for promotional offers that included recurring charges they were unaware of.
• Gift Cards: Redeeming gift cards may show up as charges if the amount is not fully utilized on one transaction.
• Payment Method Verification: Temporary holds may occur when verifying the payment method, which can look like charges but are often refunds after processing.
• Returns and Exchanges: In some cases, customers have been charged fees related to returns or exchange policies if not followed correctly.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the nyx.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the nyx.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with nyx.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.