Is Preferred Guest Resorts fraud?

• Membership Fees: Some users report being charged annual or monthly membership fees for joining the Preferred Guest Resorts program.
• Subscription Renewals: Automatic renewal of subscriptions that users may not have been aware they agreed to can lead to unexpected charges.
• Booking Fees: Charges could also arise from fees associated with making reservations through the service.
• Cancellation Fees: Users have noted being billed for cancelling a reservation, particularly if it's done within a certain timeframe.
• Additional Services: Some customers might incur charges for add-on services, such as cleaning fees or extra amenities during their stay.
• Trial Periods: Users who signed up for free trials sometimes find charges after the trial period ends if they forgot to cancel.
• Non-Refundable Rates: Selecting non-refundable booking options can lead to charges that users cannot reclaim if they change their plans.
• Accidental Purchases: Users have reported being charged due to accidental clicks while navigating the website, leading to unintended purchases.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the preferredguestresorts.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the preferredguestresorts.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with preferredguestresorts.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.