Is PURESoulFF fraud?

The Guide to Understanding Why You Were Charged By “PURESoulFF” and What To Do About It (puresoulff.com)

Bella Khan, Subscription Cancellation Expert

Published February 2, 2026

Last updated February 2, 2026

1 min read

What is "PURESoulFF"?

Pure Soul offers a range of wellness services, including personalized fitness programs, meditation sessions, and nutritional guidance. They operate on a subscription model, which means that if you're billed by them, it’s likely for a monthly plan that gives you access to their services. It's a great way to stay motivated and maintain a healthy lifestyle! Here's what you might see on your bank statement for Pure Soul:

PURE: The merchant name or brand identifier, indicating the company involved in the transaction.
Soul: A possible reference to a specific product line, service, or type of offering related to the merchant.
FF: Could represent a type of transaction or category, possibly indicating a specific feature or function related to the service (e.g., food and fitness).

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Pure Soul?

Subscription Services: Many users reported being charged for monthly or annual subscriptions that may have automatically renewed without their explicit consent.
Membership Fees: Charges can appear for membership-related fees, especially if users signed up for a free trial that converted to a paid plan.
Class or Session Fees: Charges may come from participating in fitness classes, workshops, or other sessions offered by Pure Soul.
Merchandise Purchases: Some customers noted charges for fitness-related products or merchandise bought through the website.
Promotional Offers: Charges can occur if users accepted promotional offers that included terms leading to recurring payments.
Account Upgrades: Fees might apply when upgrading an account for additional features or benefits.
Cancellation Misunderstanding: Users have experienced charges even after attempting to cancel, often due to misunderstandings of the cancellation policy.
Add-on Services: Extra services added to a user's account may also result in unexpected charges.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the puresoulff.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the puresoulff.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with puresoulff.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Pure Soul Customer Service Info

If you need assistance, here's how you can get in touch with Pure Soul's support team.

Phone

The phone is not available.

support@puresoulff.com

Site

https://puresoulff.com/pages/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Pure Soul show up?

PURESOUL PURESOU-LFF PURESOU-FEE PURESOL-LLC PURE-SOUL-FEES PURESOU-LFF-PAYMENT PURE-SOUL-DIRECTDEBIT PURESOU-LFF-ONLINE PURESOU-FINANCE PURESOU-LFF-CHARGE

The Easiest Way to Cancel Pure Soul

If you're frustrated trying to cancel your subscription, membership, or bill from Pure Soul—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.