Is PureVPN LLC fraud?

• Subscription Plans: Users may sign up for monthly, yearly, or multi-year plans that automatically renew unless canceled.
• Trial Period Charges: Some users reported being charged after an initial free or discounted trial period if they did not cancel in time.
• Additional Services: Charges for add-ons like dedicated IP addresses or extra security features that are not included in the basic plan might appear on their billing statements.
• Payment Processor Issues: Some users have mentioned unexpected charges due to mismanagement or errors by the payment processor.
• Currency Conversion Fees: If a user is charged in a different currency, they might notice additional fees based on exchange rates or conversion charges.
• Account Recovery Charges: Customers attempting to recover lost passwords or accounts may encounter fees as part of the support process.
• Unrecognized Charges: Users sometimes report confusion over charges due to the name appearing differently than expected on their bank statements.
• Multi-User Accounts: If customers share their accounts, charges can arise from unauthorized access or additional users connecting simultaneously, depending on the service policies.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the purevpn.dev via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the purevpn.dev refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with purevpn.dev, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.