Is RenterMate fraud?

This article and service are not officially affiliated with RenterMate

The Guide to Understanding Why You Were Charged By “RenterMate” and What To Do About It (rentermate.com)

Bella Khan, Subscription Cancellation Expert

Published November 4, 2025

Last updated January 26, 2026

1 min read

What is "RenterMate"?

RenterMate helps renters manage their bills and subscriptions easily. They offer services like automated rent payments and tracking utilities, making sure you never miss a due date. If you see a charge from RenterMate, that's likely for the helpful tools they provide to keep your rental life organized.

RenterMate: The name of the service or company you are making a transaction with.
Renter: Refers to someone who is renting a property or service.
Mate: Suggests a friendly, helpful approach, indicating that this service is designed to assist renters.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from RenterMate?

Subscription Fees: Customers may be automatically enrolled in a subscription plan after a trial period, resulting in ongoing charges. Service Fees: Fees for specific services provided, like background checks or application processing, may appear as charges. Premium Listings: Users purchasing enhanced visibility for their rental listings can see charges associated with this feature. Payment Processing: Charges related to the handling of transactions through the platform can also show up on customer statements. Inactivity Fees: Some users have reported being charged for inactivity or failure to maintain an account, leading to unexpected costs.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the rentermate.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the rentermate.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with rentermate.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

RenterMate Customer Service Info

If you need assistance, here's how you can get in touch with RenterMate's support team.

Phone

The phone is not available.

support@rentermate.com

Site

https://rentermate.com/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from RenterMate show up?

RENTERMATE RENTERMATE.COM RMATE RENTER MATE RENT PAYMENT RMATE-PAY RMATE-FEE RENTERMATE-SERVICE RMT-MEMBER RENTERMATE-DUES

The Easiest Way to Cancel RenterMate

If you're frustrated trying to cancel your subscription, membership, or bill from RenterMate—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.