Is SMBS fraud?

• Subscriptions: Many users have reported recurring charges due to active subscriptions they signed up for, often without realizing they were agreeing to automatic renewals.
• Trial Period Ends: Some customers indicated they were charged after a free trial period ended, and they didn't cancel in time.
• One-Time Purchases: Users have mentioned charges resulting from one-time purchases for products or services offered on the site.
• In-app Purchases: Individuals noted transactions related to in-app purchases for additional features or content associated with their accounts.
• Account Upgrades: There are reports of charges for upgrading accounts to premium services, which users may have forgotten about.
• Recurring Donations: Some have experienced charges related to recurring donations if they opted into such programs.
• Service Fees: Users have pointed out unexpected service or processing fees added to their transactions.
• Failed Cancellations: Customers reported being charged after mistakenly believing they canceled a service or subscription.
• Family Accounts: Instances of charges from linked family accounts, where members inadvertently made purchases or subscriptions.
• Phishing or Fraud: A few users shared experiences of unauthorized charges due to compromised account information, emphasizing the need for account security.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smbs.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smbs.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smbs.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.