Is SmileDirect Club Payments fraud?

• Monthly Payment Plans: Customers may be enrolled in a financing plan that requires regular monthly payments.
• Retainers and Accessories: Additional purchases for retainers or dental accessories can lead to unexpected charges.
• Shipping Fees: Charges for shipping aligners or retainer kits can occur if not fully accounted for during the purchase process.
• Subscription Services: Users may unknowingly sign up for a subscription service for ongoing monitoring or additional services.
• Late Fees: Failure to make a payment on time might result in late fees being added to the account.
• Initial Consultation Fees: Some users reported being charged for initial consultations that they thought were free.
• Upgrade Charges: Opting for expedited services or upgrades may lead to additional costs not clearly disclosed upfront.
• Cancellation Fees: If a service is canceled within a certain timeframe, charges may apply as stated in the terms.
• Insurance Billing Errors: Miscommunications with insurance companies regarding coverage can result in unexpected charges forwarded to the customer.
• Auto-renewal of Services: Some services may automatically renew if not canceled prior to the renewal date, leading to unforeseen charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiledirect.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiledirect.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiledirect.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.