Is Smiths fraud?

• Subscription Services: Customers may have signed up for a subscription service that automatically charges them on a recurring basis.
• Online Purchases: Charges can result from completed online orders for groceries or household items.
• Product Returns: Fees may apply if a product was returned, and there may be restock or processing fees.
• Delivery Services: Charges for delivery services, including fees for expedited shipping, can appear on their billing statements.
• Promotional Memberships: Some users reported being charged for temporary promotional memberships that convert into paid memberships if not canceled.
• In-app Purchases: Users engaged with shopping apps could incur charges through in-app purchases or upgraded features.
• Accidental Subscriptions: Customers sometimes unintentionally sign up for services they didn’t mean to, leading to unexpected charges.
• Family Sharing Plans: Charges may arise from family plans where multiple users are linked, leading to shared subscription costs.
• Loyalty Programs: Membership fees for loyalty programs may be charged to customers, which some might overlook.
• Service Fees: Extra fees could be applied for special services, such as personal shopping assistance or enhanced delivery options.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the smiths.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the smiths.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with smiths.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.