Is SRP Payment fraud?

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The Guide to Understanding Why You Were Charged By “SRP Payment” and What To Do About It (srpnet.com)

Bella Khan, Subscription Cancellation Expert

Published January 28, 2026

Last updated January 28, 2026

1 min read

What is "SRP Payment"?

Salt River Project (SRP) is a utility company that provides electricity and water services to customers in Arizona. They offer flexible payment options and subscriptions that help manage your billing easily, so you can focus on enjoying your services without any hassle. If you see a bill from them, it’s likely for your monthly electricity or water usage.

SRP: The acronym stands for Secure Remote Payment, indicating that this transaction was processed securely over the internet.
Payment: This indicates that the transaction is a payment made for goods or services.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Salt River Project?

Account Activation Fees: Users may see initial charges for setting up or activating their accounts.
Monthly Service Charges: Regular monthly fees for electricity or water services may appear on bills.
Usage Fees: Charges based on the amount of electricity or water consumed can lead to higher bills during peak usage times.
Late Payment Fees: Delays in payment can result in additional charges applied to the account.
Reconnect Fees: If service is terminated due to non-payment, reconnecting the service incurs a fee.
Subscription Services: Charges may arise from optional subscriptions for advanced features or services.
Service Interruption Fees: Fees may be incurred if a service interruption occurs due to maintenance or outages.
Additional Device Charges: Customers using smart home devices or other technologies may see extra charges related to installation or subscription for monitoring services.
Disputed Charges: Some users report billing errors that resulted in erroneous charges that may need to be addressed with customer service.
Environmental Charges: Some accounts include fees associated with renewable energy initiatives or environmental programs.
Taxes and Regulatory Fees: Government-imposed taxes and regulatory charges can also appear on bills, altering the amount due.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the srpnet.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the srpnet.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with srpnet.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Salt River Project Customer Service Info

If you need assistance, here's how you can get in touch with Salt River Project's support team.

Phone

602-236-8888

customerservice@srpnet.com

Site

https://www.srpnet.com/support/contactus.aspx

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Salt River Project show up?

SRP SRP Utilities Salt River Project SRP Payment SRP Customer Service SRP AUTO PAY SRP Billing SRP ENERGY SRPReconnect SRP Plan Salt River Power SRP Renewable SRP Transit Charge SRP Solar Credit SRP Service Charge Salt River Project Payment SRP eBill SRP Budget Payment SRP Late Fee SRP Connection Fee SRP Disconnect Fee

The Easiest Way to Cancel Salt River Project

If you're frustrated trying to cancel your subscription, membership, or bill from Salt River Project—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.