Is "SUM.COM" fraud?

The Guide to Understanding Why You Were Charged By “SUM.COM” and What To Do About It (sum.com)

Published

November 5, 2025

Updated

November 8, 2025

What is "SUM.COM"?

Sum Inc. is a user-friendly service that helps you manage your subscriptions and bills all in one place. With their easy-to-use platform, you can keep track of what you're paying for each month, making it simpler to manage your finances. If you see a charge from them, it’s likely related to their subscription tracking or a bill they've helped you organize. They make sure you’re always in control of your spending without the hassle.

SUM: This part likely refers to the name of the merchant or company where the transaction took place.
COM: This indicates that the merchant is an online or commercial entity, typically relating to web-based transactions.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Sum Inc.?

Subscriptions: Users often mention that they are charged for monthly or annual subscriptions that they may not remember signing up for.
Free Trials: Some customers report being charged after a free trial period ended without adequate reminders about the transition to paid services.
In-App Purchases: Charges can arise unexpectedly from in-app purchases made during the use of the app associated with Sum Inc.
Auto-Renewal: Users frequently note that services may automatically renew, leading to charges even if they intended to cancel.
Incorrect Billing: Some have found discrepancies in their billing statements, leading to unexpected charges due to incorrect information or processing errors.
Purchases of Extras: Charges can occur from purchasing additional features or services that are not clearly outlined at the time of the initial transaction.
Account Sharing: Issues can arise when multiple users share an account, leading to charges that one user might not anticipate.
Promotional Offers: Some users report confusion over promotional offers that led to charges once the promotion ended.
Service Fees: Certain transactions might incur additional service fees that are not immediately clear to the customer at the point of purchase.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the sum.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the sum.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with sum.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Sum Inc. Customer Service Info

If you need assistance, here's how you can get in touch with Sum Inc.'s support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@sum.com

Site

https://support.sum.com/

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What other ways do charges from Sum Inc. show up?

SUM INC SUM.COM SUM INCORPORATED 1PASSWORD-SUM-DDA-PURCHASE SUM DIGITAL SUBSCRIPTION SUM INC TRADING SUM CLOUD SERVICES SUM ONLINE PAYMENT SUM APP PAYMENT SUM MEMBERSHIP PLAN SUM SECURITY SERVICE SUM INC SOFTWARE SUM INC BILLING

The Easiest Way to Cancel Sum Inc.

If you're frustrated trying to cancel your subscription, membership, or bill from Sum Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.