Is "Tella" fraud?

The Guide to Understanding Why You Were Charged By “Tella” and What To Do About It (tella.com)

Published

September 13, 2025

Updated

November 1, 2025

What is "Tella"?

Tella is a service that helps you manage your subscriptions and bills easily. They keep track of what you’re signed up for, so you don’t have to worry about missing payments or forgetting about hidden charges. If you see a charge from Tella on your statement, it’s likely for a service you’re subscribed to through them. They make it simple to stay on top of your spending!

Tella: This is the name of the merchant or business where the transaction took place.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from tella?

Subscription Services: Users may receive recurring charges if they have subscribed to a monthly or annual plan for access to premium features or services offered by Tella.
One-Time Purchases: Charges could stem from one-off transactions, such as purchasing specific content, templates, or tools on the platform.
Trial Conversions: Customers who sign up for a free trial may be charged automatically if they do not cancel before the trial period ends.
Additional Features: Extra services such as additional storage, specialized support, or advanced features may incur additional fees.
Tella Events or Workshops: Participation in paid webinars, workshops, or events hosted by Tella could result in charges.
Currency Conversion Fees: Users in different regions may see foreign transaction fees if payments are processed in different currencies.
Accidental Charges: Users sometimes reporting unintentional upgrades or purchases, leading to unexpected billing.
Billing Cycle Issues: Misunderstandings about the billing cycle can lead to confusion regarding charges showing up on statements.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the tella.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the tella.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with tella.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

tella Customer Service Info

If you need assistance, here's how you can get in touch with tella's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@tella.com

Site

https://tella.com/contact

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What other ways do charges from tella show up?

TELLA TELLAPAY TELLA INC TELLACARD TELLAPAY-MAINSTREET TELLACARD-PAYMENT TELLACOMMERCE TELLA-TRANSACTION TELLAPAYMENT-SERVICE TELLA-ONLINE TELLA-DDA TELLADIRECT-XX

The Easiest Way to Cancel tella

If you're frustrated trying to cancel your subscription, membership, or bill from tella—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.