Is Dim Sum Co fraud?

This article and service are not officially affiliated with The Dim Sum

The Guide to Understanding Why You Were Charged By “Dim Sum Co” and What To Do About It (thedimsumco.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Dim Sum Co"?

The Dim Sum Co specializes in delivering fresh and delicious dim sum right to your door. They offer a subscription service that allows you to enjoy tasty treats on a regular basis without the hassle of ordering each time. If you're seeing a charge from them, it's likely for your subscription plan, making it super easy to get your favorite snacks whenever you want.

Dim Sum Co: The name of the restaurant or business where the transaction took place. Think of it as the brand or entity from which you made your purchase.
Purchase: This indicates that you bought something during your visit, such as food or drinks. It tells you the type of transaction you made.
POS: This stands for Point of Sale, which is where the transaction occurred, like a cash register or payment terminal.
Transaction ID: A unique number or code assigned to your purchase. This helps the business track your order and can be useful for your records.
Date: The date when the transaction happened. It helps you remember when you made the purchase.
Location: The address or the location associated with the business where you made the purchase. It provides you context about where you enjoyed your meal.
Masked card number: Part of your credit or debit card number that is hidden for security. This protects your personal information while still identifying your payment method.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from The Dim Sum?

Subscription Services: Users might be charged for a subscription plan that provides access to exclusive content or benefits.
One-Time Purchases: Charges can occur from single orders placed for food or merchandise through their website.
Automatic Renewals: Some subscriptions renew automatically unless cancelled, leading to unexpected charges.
Tip or Service Fees: Additional fees might be included for delivery or service during online ordering.
Promotional Trials: Customers who sign up for free trials but forget to cancel may experience charges once the trial ends.
Multiple Accounts: Users managing multiple accounts may see charges that they do not recognize immediately.
International Transaction Fees: If ordering from abroad, customers might incur foreign transaction charges depending on their payment method.
Misunderstanding of Charges: Some users reported confusion about what specific services their charges pertain to.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thedimsumco.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thedimsumco.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thedimsumco.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

The Dim Sum Customer Service Info

If you need assistance, here's how you can get in touch with The Dim Sum's support team.

Phone

The phone is not available.

support@thedimsumco.com

Site

https://thedimsumco.com/pages/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from The Dim Sum show up?

DIM SUM CO TD DIM SUM DIM SUM RESTAURANT DIM SUM CAFE TDSUM-PAY DIMSUMCO TDSUM-PT THE DIM SUM CO DIM SUM TAKEOUT DIM_SUM_CO

The Easiest Way to Cancel The Dim Sum

If you're frustrated trying to cancel your subscription, membership, or bill from The Dim Sum—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.