Is Dim Sum Order fraud?

• Monthly Subscriptions: Some customers report being charged for a subscription service they signed up for, often not realizing they were enrolling in a recurring payment plan.
• One-Time Purchases: Charges may appear for specific items ordered directly from The Dim Sum, like food items or merchandise.
• Delivery Fees: Users mention seeing extra charges related to delivery services utilized when ordering their meals.
• Service Fees: Some customers have identified additional service fees that may be included in their total at checkout.
• Accidental Repeat Orders: There are instances where customers accidentally place repeat orders, leading to unexpected charges on their account.
• Trial Period Conversions: Experiences show that some users were unaware that a trial period would transition into a paid subscription after it ended.
• Tax and Tip Charges: On certain transactions, customers have reported experiencing additional tax and tips automatically added to their bill, which increased the final amount charged.
• Promotions and Discounts: Some users have shared confusion over promotional codes that didn't apply correctly, resulting in unexpected charges on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thedimsumco.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thedimsumco.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thedimsumco.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.