Is Thriveworks Payments fraud?

• Subscription Fees: Many users have noted that they are charged for monthly subscription services for therapy or counseling sessions.
• No-Show or Late Cancellation Fees: Customers reported being charged for missed appointments or cancellations made past the allowable time frame.
• Initial Consultation Fees: First-time clients may see a charge for an introductory session that some have mistakenly assumed was complimentary.
• Additional Services: Charges may stem from additional services such as online resources, workshops, or supplementary materials that are offered during therapy.
• Insurance Billing Errors: Some users experienced confusion regarding what their insurance would cover, leading to unexpected out-of-pocket costs.
• Account Setup Fees: Some customers have mentioned being charged for account setup or administrative fees when they first joined.
• Automatic Renewals: Users have pointed out that they often missed the details about automatic renewals for subscriptions, resulting in unexpected charges.
• Multiple Sessions: Clients might receive multiple charges if they booked separate sessions but were unaware they were on a pay-per-session plan.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the thriveworks.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the thriveworks.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with thriveworks.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

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