Is "Unitywater" fraud?

The Guide to Understanding Why You Were Charged By “Unitywater” and What To Do About It (unitywater.com)

Published

October 18, 2025

Updated

October 30, 2025

What is "Unitywater"?

Unitywater provides essential water and sewerage services to homes and businesses. If you see a bill from them, it's likely for your water supply or waste management. They offer easy subscription plans to make your payments straightforward, so you can enjoy hassle-free access to clean water.

Unitywater: The name of the company providing water and wastewater services.
Transaction: This indicates a financial action, like a payment you made for a service.
Account: Refers to the specific billing account associated with your water service.
Date: The date when the payment or billing occurred.
Amount: The total amount you were charged for the services during that billing period.
Service type: Specifies what type of service you are being billed for, like water supply or waste management.
Reference number: A unique number assigned to your transaction, which helps in tracking or resolving issues later.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from unitywater?

Water Usage Charges: Customers are billed based on the amount of water they consume monthly, which can vary depending on usage patterns.
Sewage Services: Charges may also include costs for sewage services provided to homes and businesses.
Subscriptions for Additional Services: Some users reported being charged for optional services such as direct debit plans that they may not have remembered subscribing to.
Late Payment Fees: Customers may incur fees if their payments are not received by the due date.
Error in Billing: Occasionally, users have noted discrepancies in their bills which led to unexpected charges due to administrative errors.
Infrastructure Charges: Fees may reflect maintenance or enhancements to water infrastructure that are passed on to customers.
Service Reconnection Fees: If service was disconnected due to non-payment, there might be fees associated with reconnecting the service.
Environment Charges: Some customers reported fees associated with environmental initiatives or programs that they had opted into.
Customer Service Fees: Charges for account handling or customer service support requests have also been mentioned.
One-time Charges: Users noted one-off costs related to specific requests or alterations in service, like moving services to a new address.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the unitywater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the unitywater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with unitywater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

unitywater Customer Service Info

If you need assistance, here's how you can get in touch with unitywater's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@unitywater.com

Site

https://www.unitywater.com/contact-us

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What other ways do charges from unitywater show up?

UNITYWATER UNITYWATER_AU SWP_UNITY_WATER UNIT_WATER_PYMT UNIT-WATER U_WATER UWATER_BILL UWATER_PAYMENT UNTY-WATER U.WATER UWAT_CUST_PAYMENT UNITYWATER_ONLINE UNITYWATER_DDA UNITY_WATER_AUTOPAY UNITY_WATER_SVC

The Easiest Way to Cancel unitywater

If you're frustrated trying to cancel your subscription, membership, or bill from unitywater—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.