Is VIVELACAR.COM fraud?

• Subscription Fees: Customers may be charged for monthly or annual subscription plans that offer additional services or benefits.
• Rental Fees: Charges can arise from renting a vehicle, including daily rates and any additional time used beyond the agreed rental period.
• Insurance Costs: Optional insurance coverage during rentals might lead to extra charges if selected at checkout.
• Cancellation Fees: If a booking is canceled after the allowed period, a cancellation fee could be applied.
• Extra Mileage: Customers may incur extra charges if they exceed the mileage limit set in their rental agreement.
• Fuel Charges: Failure to return the vehicle with a full tank may result in fuel service fees.
• Additional Services: Charges can occur for add-ons like GPS rental, child seats, or road assistance services.
• Late Return Fees: Returning the vehicle later than the designated time can lead to hourly or flat rate late return fees.
• Cleaning Fees: If the vehicle is returned excessively dirty, customers might be charged a cleaning fee.
• Unauthorized Drivers: Charges may apply if someone not listed on the rental agreement drives the vehicle.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivelacar.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivelacar.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivelacar.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.