Is Vive La Car fraud?

• Subscription Fees: Customers may see recurring charges if they signed up for a subscription service related to car rentals or additional services.
• Vehicle Rental Costs: Charges for the rental period are common, and customers might not always be aware of additional fees associated with their booking.
• Additional Insurance: Opting for added insurance protection during the rental can lead to extra charges on the customer’s account.
• Fuel Charges: Customers may be billed for fuel if they return the vehicle with less fuel than when it was rented.
• Out-of-Hours Return Fees: Returning the vehicle outside of operating hours can incur unexpected fees.
• Cleaning Charges: If a vehicle is returned excessively dirty, customers may be charged a cleaning fee.
• Cancellation Fees: Some users reported being charged cancellation fees even if they thought they had canceled in time.
• Damage Charges: Customers have mentioned being charged for pre-existing damages that were not noted at the time of rental.
• Late Return Fees: Returning a vehicle late can lead to additional hourly or daily charges.
• Miscellaneous Fees: Various other hidden fees can arise, such as airport surcharges or processing fees, which customers might not be aware of at the time of rental.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivelacar.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivelacar.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivelacar.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.