Is Vivelacar Service Fee fraud?

• Subscription Fees: Customers may be charged for a subscription service that is automatically renewed unless cancelled.
• Rental Charges: Charges can occur if users rent vehicles, with fees based on the duration of use or additional kilometers driven.
• Insurance Fees: Optional insurance or protection plans selected during rental can lead to added charges.
• Late Return Fees: Customers who return vehicles later than the agreed time might incur extra charges.
• Fuel Charges: If vehicles are not returned with the same fuel level as when rented, customers may be charged for refueling.
• Cleaning Fees: Excessive dirt or damage to the vehicle may result in cleaning or repair fees applied after the return.
• Additional Driver Fees: Charges for adding extra drivers to a rental agreement are common.
• Tolls and Traffic Violations: Expenses incurred from tolls or traffic tickets during the rental period may be billed to the customer.
• Booking Modifications: Fees may apply if users adjust their bookings, including changes to dates or vehicle types.
• Currency Conversion Fees: International transactions could involve additional charges due to currency conversion policies.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivelacar.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivelacar.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivelacar.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.