Is Waste Management Recycling fraud?

• Service Subscription Fees: Regular billing for trash and recycling services based on the customer's subscription plan.
• Increased Rates: Annual rate increases that some customers may not have been aware of, leading to higher than expected charges.
• Additional Service Charges: Extra fees for additional pickups, bulky item collection, or yard waste services that are not included in the standard subscription.
• Late Fees: Charges for late payments if customers miss their due dates.
• Fuel Surcharges: Additional costs added to bills that are related to fluctuations in fuel prices.
• Equipment Rental: Charges for renting bins or dumpsters for special projects.
• Service Changes: Fees incurred from upgrading or changing service plans without realizing the implications on billing.
• Returned Check Fees: Charges applied when a payment method fails, such as a bounced check.
• Refund Delays: Occasional confusion or charges related to delays in receiving refunds for overpayments or service cancellations.
• Service Interruption Fees: Potential fees due to service interruptions or missed pickups not anticipated by the customer.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the wm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the wm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with wm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.