Is WM fraud?

• Monthly Service Fees: Customers may see recurring charges for standard waste and recycling collection services, which are billed monthly.
• Late Fees: Payments not received by the due date can incur late fees, leading to unexpected additional charges.
• Overweight Charges: If a customer's trash bin exceeds weight limits, they may be charged extra for the excess weight during pickup.
• Missed Pickup Fees: Customers could be charged if they miss scheduled pickups due to not having their bins out on time.
• Additional Bin Charges: If a customer requests extra bins for recycling or yard waste, there may be additional rental fees.
• One-Time Bulk Item Pickup Fees: Charges for special pickups of bulk items like old furniture or appliances may appear on bills.
• Service Changes: If customers modify their service plans (like increasing frequency or changing types of services), they may encounter new charges.
• Contractual Agreements: Some customers unknowingly enter contracts that auto-renew, leading to charges that weren’t anticipated.
• Promotional Fees: Sometimes, promotional rates end, causing customers to see increased charges if they don’t stay informed.
• Environmental Fees: Additional fees may be assessed to cover environmental initiatives and waste management regulations.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the wm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the wm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with wm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.