Is Waste Management Services fraud?

• Monthly Service Fees: Many customers are billed a regular monthly fee for waste collection services.
• Additional Garbage Pickups: Extra pickups outside the standard schedule can incur additional charges.
• Special Waste Collection: Charges may apply for bulky items, yard waste, or hazardous materials not covered under regular service.
• Account Setup Fees: Initial setup fees can appear on first billing cycles for new customers.
• Late Payment Fees: Delayed payments might result in additional charges on the next bill.
• Service Modifications: Changes to service level (e.g., moving from weekly to bi-weekly pickup) may affect billing.
• Seasonal Charges: Some areas have seasonal rates that can alter the billing during certain months.
• Promotional Rates Expiring: Customers may notice increased charges after an initial promotional rate period ends.
• Automatic Renewals: Subscriptions or services may renew automatically unless canceled, leading to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the wm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the wm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with wm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.