Is WM Services fraud?

• Service Subscriptions: Customers may see charges for monthly subscription services for residential waste collection or recycling services they signed up for.
• Additional Pickup Fees: Extra charges can occur for unscheduled pickups or for removing bulk items not covered in the regular service.
• Late Payment Fees: Users have reported charges due to missed payments or late fees if their account is not settled on time.
• Equipment Rental: Charges may appear if customers rent bins or additional containers for their waste, which often incurs a rental fee.
• Service Changes: Customers who switch service levels (e.g., moving from bi-weekly to weekly pickup) may see adjustments in their billing statements.
• Account Fees: Some users have cited miscellaneous account-related fees, which can include setup fees or administrative charges.
• Missed Collections: There can be charges if the collection service is missed and customers need to reschedule for an additional pickup.
• Termination Fees: Cancelling services before the contract or agreement period ends can result in early termination fees.
• Environmental Fees: Some areas may include additional charges for environmental compliance or recycling programs that appear on billing statements.
• Tax Adjustments: Regional tax or utility fee adjustments can also lead to noticeable changes in billing amounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the wm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the wm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with wm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.