Is Xsolla.com fraud?

• Game Purchases - Customers often see charges for games they've bought through platforms that use Xsolla for payment processing.
• In-Game Purchases - Many charges are related to in-game purchases made in various games that utilize Xsolla for transactions.
• Subscriptions - Users might have subscribed to a service or game that bills them on a recurring basis via Xsolla.
• Trial Periods - Charges can occur if users unintentionally continue a subscription after a free trial period ends.
• Transaction Fees - Some users report small charges related to transaction fees for currency exchanges within games.
• Account Sharing - If users share accounts, charges may appear due to purchases made by the other account holders.
• Forgotten Subscriptions - Individuals might forget about subscriptions they signed up for, leading to unexpected charges from Xsolla.
• Billing for Additional Content - Users may be charged for downloadable content (DLC) or expansions in games that require additional payment.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the xsolla.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the xsolla.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with xsolla.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.