Can I Cancel Intelius at Any Time?

Intelius uses automatic renewal every 30 or 60 days and charges fees until you cancel. You can cancel anytime online, by phone, or email, but cancellation stops future bills only; you remain responsible for any charges already billed. There's no refund for cancellation during the billing cycle, so your service continues until the end of that period, and no early cancellation fees or lock-ins appear, but watch out for ongoing recurring charges if you don't cancel in time.

Why Do People Cancel Intelius?

Misleading advertising claims about the service being free when it is not.Difficulty canceling subscriptions with a system designed to make cancellation challenging.Lack of transparency on billing details and payment requirements prior to accessing information.Receiving inaccurate or false information that causes personal or professional issues.Excessive promotional emails without clear initial opt-out options.Cancellation requiring credit card information and full account creation, causing feelings of entrapment.Distrust and frustration due to perceived false advertising and subscription management complications.

What Information Do I Need to Cancel Intelius?

Full name associated with the Intelius accountEmail address used for your Intelius subscriptionAccount login credentials (username and password) if canceling onlineReason for cancellation (selected during the process, if prompted)Explicit request for cancellation (if contacting support by phone or email)Phone number (optional, for further verification)Additional personal details for identity verification (if requested by support)Confirmation of cancellation (request confirmation email from support)

What Should I Know Before Cancelling Intelius?

Before cancelling an Intelius subscription, note that you will lose access to all search and background check services provided through your membership. This means you will no longer be able to perform people searches, view detailed reports, or access contact and criminal records data that Intelius offers. Cancellation stops future billing, but you remain responsible for any charges already incurred. You can cancel online, by email, or by phone through their customer care. Also, keep in mind that Intelius is not a consumer reporting agency, so their data cannot be used for credit, housing, employment, or insurance decisions.

What is Intelius's Cancellation Policy?

Intelius allows members to cancel their subscription online by logging into their account, accessing Membership Settings, and selecting "Cancel Subscription." Alternatively, cancellations can be made by contacting Customer Care via phone or email. Charges may continue until cancellation takes effect, and refund details are available through specific refund assistance articles, but general refund policies are not explicitly detailed in their cancellation instructions.

Do I Need My Intelius Password to Cancel?

To cancel your Intelius subscription, you generally need to log into your account using your password to access the Membership Settings and proceed with cancellation online. However, if you do not have your password, you can still cancel by contacting Intelius customer support directly by phone or email; they will verify your identity using personal details and assist with cancellation. If you need to reset your password to cancel online, you can use the password reset page here: https://www.intelius.com/reset-password.

Can I Get a Refund from Intelius?

We've actually written a step by step guide on how to get a refund from Intelius. Check it out!

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How To Cancel Your Intelius Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 11, 2025

5 min read

Difficulty

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The cancellation process for Intelius is relatively straightforward as users can cancel online through their account settings or by calling customer service during business hours. The steps are clear and the process does not require excessive time or effort, but needing to call during specific hours or fill out an email form slightly increases the complexity.

Estimated Time

On average, it takes 00 15 minutes to cancel a Intelius subscription.

How to Contact Intelius

If you need assistance, here's how you can get in touch with Intelius's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Intelius subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Intelius account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Intelius online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Intelius May Show Up On Your Statement As:

PCH*INTELIUS PCH*INTELIUS 888-240 PCH*INTELIUS 888-240-7 PCH*INTELIUS 888-240-77 PCH*INTELIUS 888-240-7714 PCH*INTELIUS 888-245 PCH*INTELIUS 888-245-1 PCH*INTELIUS 888-245-16 PCH*INTELIUS 888-245-165 PCH*INTELIUS 888-245-1655 PCH*INTELIUS 888024007 PCH*INTELIUS 888024501

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