Intelius is a public records search website that provides access to various types of public records, including background checks, criminal records, and other personal information. The website is used by individuals who want to find information about others for various reasons, such as conducting background checks on potential employees or tenants, finding long-lost family members or classmates, or simply learning more about someone they know.
In terms of refunds, Intelius offers a satisfaction guarantee for their services. If a customer is not satisfied with their report, they can contact customer service within seven days of the purchase date to request a refund. However, it is important to note that certain fees, such as court access fees, are non-refundable. Additionally, refunds can take up to ten business days to be credited back to the customer's account.
Overall, Intelius aims to provide accurate and reliable public records information to its users while also providing a satisfactory customer experience through their refund policy.
Intelius provides a satisfaction guarantee for its services, allowing customers to request a refund within seven days of purchase if they are not satisfied with their report. However, certain fees, such as court access fees, are non-refundable. Refunds typically take up to ten business days to process and are credited back to the original payment method.
To request a refund, customers must contact Intelius customer service via phone or email. The customer service team will review the request and process the refund if it meets the satisfaction guarantee criteria. It is important to note that refunds are only available for the original purchase price and not for any additional costs or fees incurred by the customer.
Customers who have purchased a subscription to Intelius can also request a refund if they cancel their subscription within seven days of purchase. However, refunds for subscriptions are prorated based on the number of days used and the regular monthly subscription rate.
Overall, Intelius strives to provide reliable and accurate information to its users while also offering a customer-friendly refund policy. The satisfaction guarantee provides customers with peace of mind knowing that they can receive a refund if they are not satisfied with their report.
Intelius doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Intelius's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
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According to Intelius, refunds typically take up to ten business days to process and are credited back to the original payment method. However, the actual time it takes for the refund to appear in the customer's account may vary depending on the processing time of their financial institution. It is important to note that customers should only contact Intelius to follow up on their refund if it has been more than ten business days since the refund was processed. Overall, while the refund process may take some time, Intelius strives to provide customers with a prompt and efficient refund experience.
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