1-800Accountant offers subscription-based accounting services mainly for small to established businesses. Their plans include tax advisory starting around $209 per month, a core accounting package (most popular) starting around $249 per month with bookkeeping and tax filing, and an enterprise business plan starting around $419 per month for full-service support. All plans give you access to a portal, a dedicated accountant, year-round tax advice, and help with tax forms and IRS compliance, with billing typically done annually. So, if you’re seeing charges from them, it’s likely for ongoing accounting or tax services you subscribed to as a business owner.
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Cancellation requires submitting a billing support form or emailing with a detailed reason and waiting for a team member to respond within 3 business days, making the process somewhat inconvenient and slow compared to instant or easily accessible cancellations.
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How to Cancel 1-800Accountant: Step by Step
If you purchased through 1-800Accountant directly:
- Write a cancellation request specifying your subscription details.
- Email your cancellation request to billing@1800accountant.com.
- Await confirmation from a member of the billing team regarding the cancellation.
Tips & Tricks for Canceling 1-800Accountant
- Call the billing department directly as some users found that speaking with billing is faster and they can sometimes resolve issues quickly.
- Cancel within the 30-day refund window to maximize chances of a refund; after this period, refunds are often denied.
- Be persistent and document every contact attempt (calls, emails) to build a case if escalation is needed.
- Use firm, clear language when requesting cancellation, emphasizing the refund policy within 30 days if applicable.
- Expect some resistance or rudeness from customer service; remain calm but assertive.
- Escalate by asking to speak to a supervisor or manager if initial representatives are unhelpful or rude.
- Timing your cancellation call early in the week and during business hours may improve chances of reaching a more competent representative.
- Avoid relying solely on emails as responses can be delayed or ignored; calling often yields better results.
- Some users found that going in person to a physical location helped, though this is logistically challenging for many.
- Prepare to deal with non-refund policies after 30 days and consider bank dispute options if service is grossly misrepresented or not delivered.
1-800Accountant Customer Service Info
If you need assistance, here's how you can get in touch with 1-800Accountant's support team.
Cancel 1-800Accountant Script
Script
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Dear 1-800Accountant Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with 1-800Accountant. Due to a recent change in my financial situation, I must reduce my expenses, and unfortunately, this service is one that I can no longer maintain.
I appreciate the support I have received thus far and thank you for your understanding regarding my request. Please confirm the cancellation and the final details regarding my billing.
Best regards,
Frequently Asked Questions
1-800Accountant allows cancellations of subscription-based products and services at any time, but cancellations must be submitted in writing to billing@1800accountant.com. Once a service requiring your participation has been provided, such as tax filing, it cannot be canceled. Monthly and quarterly fees are non-refundable and not pro-rated; annual and other prepaid fees are up to 90% refundable within 30 days of purchase, but non-refundable thereafter. Refunds, when applicable, are credited to the original payment method in the next billing cycle.
To cancel your subscription with 1-800Accountant, you do not need your password as the cancellation must be done by submitting a help request or emailing their billing team at billing@1800accountant.com. They will contact you to confirm the cancellation. You can also call their customer support at 800-222-6868, option 3, for assistance. If you need to reset your password for other reasons, you can do so at https://1800accountant.com/reset-password.
- Delay in communication and not receiving completed tax return on time, leading to refund requests and account closure.
- Repeated unwanted sales calls despite customer requests to stop.
- False advertising of service package; responsibilities like bookkeeping were on the client, state taxes and quarterly payments not included, and fewer monthly support calls than promised.
- Tax filings errors, including incorrect federal returns and lack of knowledge by tax experts.
- Unauthorized billing attempts or disputed charges related to subscription renewals and poor customer support for refund issues.
- Multiple unexplained charges without provision of expected tax or accounting services.
- Lack of responsiveness, missed appointments, and poor customer service after initial service period.
- High charges for business accounting and tax prep services with no real assistance or support.
1-800Accountant requires cancellations to be made in writing, specifically via email to billing@1800accountant.com, which can be inconvenient and delay the process. Although you can cancel at any time, any services that have already been provided or are in progress cannot be canceled, and refunds are only up to 90% within the first 30 days less services rendered, with no refunds after 30 days. This means there is a financial lock-in and no early cancellation refunds, so you should be cautious about committing and be prepared for the possibility of locked-in charges.
Before cancelling your 1-800Accountant subscription, know that monthly and quarterly fees are non-refundable and they do not pro-rate for partial months, so you won't get a refund for the unused portion of your billing period. You will lose access to any ongoing accounting services and support you are currently receiving, so ensure any important tax or financial tasks are completed before cancellation. To cancel, you need to submit a help request or email their billing team with your cancellation reason, and they will confirm the process with you. Keep in mind that cancellation might affect your ability to use specific features or access historical financial data managed by 1-800Accountant.
- Full Name (first and last)
- Email address associated with the account
- Phone number on file
- Reason for cancellation (detailed explanation)
- Written cancellation request submitted via email or official form
- Account information or subscription details (to help identify your account)
We've actually written a step by step guide on how to get a refund from 1-800Accountant. Check it out!
The Easiest Way to Cancel 1-800Accountant
If you’re frustrated trying to cancel your subscription, membership, or bill from 1-800Accountant—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to 1-800Accountant?
1800 Account, 1800ACCOUNTANT, 1800ACCOUNTANT.COM, 1-800ACCOUNTANT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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