The Ultimate Step by Step Guide to Cancelling a 1-800Accountant Subscription or Membership (1800accountant.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
1-800Accountant offers subscription-based accounting services mainly for small to established businesses. Their plans include tax advisory starting around $209 per month, a core accounting package (most popular) starting around $249 per month with bookkeeping and tax filing, and an enterprise business plan starting around $419 per month for full-service support. All plans give you access to a portal, a dedicated accountant, year-round tax advice, and help with tax forms and IRS compliance, with billing typically done annually. So, if you’re seeing charges from them, it’s likely for ongoing accounting or tax services you subscribed to as a business owner.
Cancellation requires submitting a billing support form or emailing with a detailed reason and waiting for a team member to respond within 3 business days, making the process somewhat inconvenient and slow compared to instant or easily accessible cancellations.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a 1-800Accountant subscription.
How to Cancel 1-800Accountant: Step by Step
If you purchased through 1-800Accountant directly:
Write a cancellation request specifying your subscription details.
Email your cancellation request to billing@1800accountant.com.
Await confirmation from a member of the billing team regarding the cancellation.
How to Contact 1-800Accountant
If you need assistance, here's how you can get in touch with 1-800Accountant's support team.
Tips and Tricks for Getting a 1-800Accountant Refund
Call the billing department directly as some users found that speaking with billing is faster and they can sometimes resolve issues quickly.
Cancel within the 30-day refund window to maximize chances of a refund; after this period, refunds are often denied.
Be persistent and document every contact attempt (calls, emails) to build a case if escalation is needed.
Use firm, clear language when requesting cancellation, emphasizing the refund policy within 30 days if applicable.
Expect some resistance or rudeness from customer service; remain calm but assertive.
Escalate by asking to speak to a supervisor or manager if initial representatives are unhelpful or rude.
Timing your cancellation call early in the week and during business hours may improve chances of reaching a more competent representative.
Avoid relying solely on emails as responses can be delayed or ignored; calling often yields better results.
Some users found that going in person to a physical location helped, though this is logistically challenging for many.
Prepare to deal with non-refund policies after 30 days and consider bank dispute options if service is grossly misrepresented or not delivered.
Why Do People Request Refunds from 1-800Accountant
Delay in communication and not receiving completed tax return on time, leading to refund requests and account closure.
Repeated unwanted sales calls despite customer requests to stop.
False advertising of service package; responsibilities like bookkeeping were on the client, state taxes and quarterly payments not included, and fewer monthly support calls than promised.
Tax filings errors, including incorrect federal returns and lack of knowledge by tax experts.
Unauthorized billing attempts or disputed charges related to subscription renewals and poor customer support for refund issues.
Multiple unexplained charges without provision of expected tax or accounting services.
Lack of responsiveness, missed appointments, and poor customer service after initial service period.
High charges for business accounting and tax prep services with no real assistance or support.
1-800Accountant Refund Script
Script
Copy
Dear 1-800Accountant, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
1-800Accountant Refund Policy
1-800Accountant allows cancellations of subscription-based products and services at any time, but cancellations must be submitted in writing to billing@1800accountant.com. Once a service requiring your participation has been provided, such as tax filing, it cannot be canceled. Monthly and quarterly fees are non-refundable and not pro-rated; annual and other prepaid fees are up to 90% refundable within 30 days of purchase, but non-refundable thereafter. Refunds, when applicable, are credited to the original payment method in the next billing cycle.
The Easiest Way to Get a 1-800Accountant Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from 1-800Accountant—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
1-800Accountant requires cancellations to be made in writing, specifically via email to billing@1800accountant.com, which can be inconvenient and delay the process. Although you can cancel at any time, any services that have already been provided or are in progress cannot be canceled, and refunds are only up to 90% within the first 30 days less services rendered, with no refunds after 30 days. This means there is a financial lock-in and no early cancellation refunds, so you should be cautious about committing and be prepared for the possibility of locked-in charges.
Delay in communication and not receiving completed tax return on time, leading to refund requests and account closure.
Repeated unwanted sales calls despite customer requests to stop.
False advertising of service package; responsibilities like bookkeeping were on the client, state taxes and quarterly payments not included, and fewer monthly support calls than promised.
Tax filings errors, including incorrect federal returns and lack of knowledge by tax experts.
Unauthorized billing attempts or disputed charges related to subscription renewals and poor customer support for refund issues.
Multiple unexplained charges without provision of expected tax or accounting services.
Lack of responsiveness, missed appointments, and poor customer service after initial service period.
High charges for business accounting and tax prep services with no real assistance or support.
Full Name (first and last)
Email address associated with the account
Phone number on file
Reason for cancellation (detailed explanation)
Written cancellation request submitted via email or official form
Account information or subscription details (to help identify your account)
Before cancelling your 1-800Accountant subscription, know that monthly and quarterly fees are non-refundable and they do not pro-rate for partial months, so you won't get a refund for the unused portion of your billing period. You will lose access to any ongoing accounting services and support you are currently receiving, so ensure any important tax or financial tasks are completed before cancellation. To cancel, you need to submit a help request or email their billing team with your cancellation reason, and they will confirm the process with you. Keep in mind that cancellation might affect your ability to use specific features or access historical financial data managed by 1-800Accountant.
1-800Accountant allows cancellations of subscription-based products and services at any time, but cancellations must be submitted in writing to billing@1800accountant.com. Once a service requiring your participation has been provided, such as tax filing, it cannot be canceled. Monthly and quarterly fees are non-refundable and not pro-rated; annual and other prepaid fees are up to 90% refundable within 30 days of purchase, but non-refundable thereafter. Refunds, when applicable, are credited to the original payment method in the next billing cycle.
To cancel your subscription with 1-800Accountant, you do not need your password as the cancellation must be done by submitting a help request or emailing their billing team at billing@1800accountant.com. They will contact you to confirm the cancellation. You can also call their customer support at 800-222-6868, option 3, for assistance. If you need to reset your password for other reasons, you can do so at https://1800accountant.com/reset-password.
We've actually written a step by step guide on how to get a refund from 1-800Accountant. Check it out!
The cancellation process typically takes about 3 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your 1-800Accountant subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your 1-800Accountant account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel 1-800Accountant online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
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