Abeka Academy offers homeschool programs with engaging video lessons from a Christian perspective. They provide subscription-based services with flexible payment options, including paying in full or on 6-month or 10-month payment plans, where payments are automatically charged to your card. Billing includes monthly statements you can view online, and there are policies for cancellations, late fees, and returning DVDs which are their property. Customers might see charges from Abeka Academy for tuition, materials, or fees related to their chosen subscription and services.
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Cancellation requires directly contacting Abeka Office via phone for authorization and instructions, which is straightforward but involves a phone call rather than an online instant cancellation. The process is not complicated but not instantaneous either, given the need for interaction and authorization.
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minutes to cancel a Abeka Academy subscription.
How to Cancel Abeka Academy: Step by Step
If you purchased through Abeka.com:
- Call the Abeka Office at 1-877-223-5226 to initiate the cancellation process.
- Request a return authorization for the cancellation.
- Follow any specific instructions provided by the Abeka representative regarding the cancellation.
- Return all video materials to Abeka within 30 days of the assigned begin date to qualify for a full refund.
- The materials can be returned regardless of their condition.
- Abeka will provide return shipping labels for customers in the contiguous U.S.
- Be aware of the cancellation fees if the materials are returned after 30 days but within 60 or 90 days:
- Between 30 and 60 days: full credit minus a 10% cancellation fee.
- Between 60 and 90 days: full credit minus a 25% cancellation fee.
- Make sure all video materials are received by Abeka to avoid restoration of applicable fees.
- Wait for your refund to process, which may take four to six weeks, depending on your payment method.
- If paid by credit or debit card, the refund will return to that card.
- If paid by check or bank draft, request a refund by check for account balances greater than $1.00.
Tips & Tricks for Canceling Abeka Academy
- Be persistent and polite: Contact the Abeka Academy cancellation department multiple times if needed, maintaining a calm and respectful tone.
- Use direct phone calls: Calling the Abeka customer service hotline (1-877-223-5226) tends to yield faster results than emails or online forms.
- Have account details ready: Provide your full account information, including email, subscription ID, and payment method, to speed up the verification process.
- Mention timing strategically: Attempt cancellations right before the next billing cycle to avoid another charge, but be aware of any refund deadlines.
- Request confirmation in writing: Ask for an email confirmation of your cancellation to have proof in case of disputes.
- Document all interactions: Keep records of dates, times, representatives spoken to, and the content of conversations.
- Ask for a supervisor: If initial customer service representatives are unhelpful, politely escalate to a supervisor or manager.
- Check bank statements carefully: Review charges regularly to catch any unwanted renewals early and dispute unauthorized charges.
- Consider alternative language: Instead of saying "cancel," try phrases like "pause membership" or "stop auto-renewal" to see if it eases the cancellation process.
- Leverage refund policies: If within the refund period (usually 30 days), insist on your right to a refund if you no longer want to continue.
- Use online forums and Reddit: Sometimes sharing your issue publicly can prompt quicker resolution or useful advice from others who successfully cancelled.
- Avoid using the company's website unsubscribe form exclusively: Some users report better success via phone or direct email communication rather than automated website options.
Abeka Academy Customer Service Info
If you need assistance, here's how you can get in touch with Abeka Academy's support team.
Cancel Abeka Academy Script
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Dear Abeka Academy Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Abeka Academy. Due to changes in our educational plans, we will no longer be able to continue with the program.
I appreciate the resources provided to us, but at this time, we need to make adjustments that include discontinuing our membership. Please confirm the cancellation of my subscription and any final billing details.
Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Abeka Academy offers a 30-day money-back guarantee on all video instruction and enrollments. To cancel and receive a full refund, you must return all video materials within 30 days from the assigned start date; returns between 30-60 days receive a full credit minus a 10% cancellation fee, and returns between 60-90 days get credit minus a 25% fee. No credit is given after 90 days, and you are responsible for all charges until materials are returned. Refunds are processed within 4-6 weeks via the original payment method. For full details, see https://abeka.com/ABekaOnline/OrderingInformation.aspx.
You do not need your password to cancel your Abeka Academy subscription. To cancel, you can contact the Abeka Office directly by phone at 1-877-223-5226 for a return authorization and instructions on canceling. This phone support method does not require you to provide your password. If you need to reset your password for other account purposes, you can do so here: https://www.abeka.com/ABekaOnline/CustomerService/CustomerLogin.aspx.
- Difficulty preparing lessons and teaching multiple grades daily, causing parents to skip lesson plans.
- Children disliking watching videos of classes, leading to waning engagement.
- Website technical issues impacting the learning experience.
- Poor and condescending customer support, including difficulty withdrawing and slow or refused refunds.
- Lack of transparency on DVD availability and unexpected price increases during ordering.
- Overwhelming workload for children, causing anxiety and stress.
- Excessive daily screen time from video lessons combined with substantial homework.
- Complex and time-consuming manual recordkeeping required from parents.
- Curriculum not suitable for all learning needs, especially struggling learners or those needing creative homeschooling options.
- Concerns that credits may not transfer to public schools.
- Outdated lesson videos and repetitive material lacking engaging content.
- Strong Christian religious content not aligning with non-religious or differently religious families.
- High upfront cost with risk of losing money if program doesn't fit family needs.
- Complex withdrawal and cancellation process, with reports of continued charges after cancellation.
- Parents feeling overwhelmed and discouraged, leading to quitting and returning children to public school.
Abeka Academy allows cancellation, but there are some important landmines to be aware of. You can cancel and get a full refund if you do so within 30 days of the assigned begin date by returning all video materials, and Abeka provides return shipping labels for cancellations within this period. However, if you cancel between 60 to 90 days after the start date, you may face cancellation fees and must contact Abeka for instructions; no refunds or credit are issued for cancellations after 90 days. This means Abeka has a lock-in period of 90 days where you cannot freely cancel without potential penalties or losing your money.
Before cancelling an Abeka Academy subscription or membership, it's important to know that all streaming and digital assessments access will be suspended immediately upon cancellation. No further student work will be evaluated. There is a 30-day money-back guarantee where you can receive full credit if you cancel and return all video materials within 30 days from the assigned begin date; Abeka provides return shipping labels for contiguous US customers. After 30 days, refunds are reduced by cancellation fees (10% between 30-60 days, 25% between 60-90 days) and no credit after 90 days. You must return all required video materials to avoid ongoing fees, and refunds are processed within 4-6 weeks after return receipt.
- Email address associated with your Abeka account
- Account holder's full name
- Reason for cancellation (may be requested when you call to cancel)
- Order or enrollment number (if available, to identify your subscription)
- Return authorization (must be obtained by calling Abeka Office at 1-877-223-5226)
- Return of all video materials to the Abeka address provided
- Payment method information (for refund processing, e.g., last four digits of card or check/bank account used)
- Mailing address on file (to verify account and for possible refund check)
- Profile or student information (as provided during enrollment, such as student names or login info)
We've actually written a step by step guide on how to get a refund from Abeka Academy. Check it out!
The Easiest Way to Cancel Abeka Academy
If you’re frustrated trying to cancel your subscription, membership, or bill from Abeka Academy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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