Preply is an online learning platform where you pick a tutor, try a trial lesson, and then sign up for a monthly subscription with a set number of hours per week. Your subscription automatically renews every 28 days, and your saved payment card will be charged for the renewal. You can schedule lessons when it suits you, add extra lessons if you need more, and even change your renewal date or transfer lessons if your tutor isn’t available. If you stop the subscription, you keep your lessons until the end of the current paid period, but you need to use your lessons or they might expire.
The cancellation process is straightforward: the user goes to the subscription section on the homepage or app, clicks cancel, specifies a reason, and confirms. The steps are clearly provided and completed fully online without needing external support, making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Preply subscription.
How to Cancel Preply: Step by Step
If you purchased through the Preply website:
Go to the Preply homepage.
Click on "Subscription".
Click on the "Cancel subscription" button for the subscription you wish to cancel.
Specify the reason for cancellation and confirm your action.
If you purchased through the Preply Mobile App:
Tap your profile icon in the top right corner of the app.
Scroll Down to "More Settings" and select this section.
Swipe Left & Select "Subscription" in the top bar.
Select the tutor whose subscription you want to cancel.
Tap the Three Dots (⋮) to open the options menu.
Select "Cancel Subscription" – Adjust your next billing date as needed.
How to Contact Preply
If you need assistance, here's how you can get in touch with Preply's support team.
Notify the tutor in advance via message about your intention to cancel the subscription to maintain good relations.
Cancel right before the next billing cycle to avoid being charged for an additional month.
Keep lessons already paid for; cancellation does not void lessons that were prepaid.
Tutors generally understand cancellations and won’t be offended if you explain your reasons politely.
Consider keeping the subscription for an extra month and then canceling, while arranging future lessons on a per-lesson basis through the tutor.
Directly cancel subscription from your account settings, but expect the process to be non-obvious; some users report difficulty opting out of automated payments.
Be firm but polite if contacting support; telling the truth and asking them to assist with cancellation is effective.
If there are problems with lessons or behavior, tutors can block students, which does not affect tutor ratings or profile.
Language tip: Use clear, polite statements such as "I would like to cancel my subscription effective next billing period" or "Please confirm cancellation of my subscription to avoid further charges."
Escalation path: If cancellation fails online, escalate by contacting Preply support via chat or email, explaining your request directly.
Why Do People Request Refunds from Preply
Lack of time due to personal schedules overlapping with learning goals
Financial affordability issues especially due to global economic conditions
Lack of perceived progress or no achievement of desired goals
Tutor availability problems
Lesson fees considered too high
Lack of flexibility with the subscription system
Taking a break from learning for a period (temporary cancellations)
Preply Refund Script
Script
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Dear Preply, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Preply Refund Policy
Preply allows students to cancel their subscriptions at any time without being locked in. Upon cancellation, users will not be charged for the next billing cycle, and they can still use any remaining scheduled lessons until their billing date. Unused lessons that are not scheduled will expire at the next billing date, and refunds may be given if no credits were used and the payment was made less than 28 days ago.
The Easiest Way to Get a Preply Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Preply—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Preply allows you to cancel your subscription at any time with no lock-ins or early-cancellation fees. However, after cancellation, your subscription won’t renew, and any unused balance will expire at the end of the current 28-day billing cycle unless you schedule all your remaining lessons before the cycle ends. Scheduled lessons remain valid and can be used even after cancellation, but you must cancel via their website or app following their prescribed steps.
Lack of time due to personal schedules overlapping with learning goals
Financial affordability issues especially due to global economic conditions
Lack of perceived progress or no achievement of desired goals
Tutor availability problems
Lesson fees considered too high
Lack of flexibility with the subscription system
Taking a break from learning for a period (temporary cancellations)
Preply account login details (email and password)
Access to the Subscription section on the homepage or mobile app
Name of the tutor whose subscription you wish to cancel
Ability to click the three dots (menu) next to the relevant tutor
Reason for cancellation (must be specified and confirmed)
Understanding of unused lesson balance expiration (knowing scheduled/remaining lessons may expire at end of billing cycle)
Before cancelling a Preply subscription, know that you can still use your remaining lessons until your current billing period ends. However, any unpaid or unscheduled lessons will expire once the subscription billing date hits. After cancellation, you will not be charged for the next billing cycle, but access to the subscription benefits will stop after your current period ends. Also, your subscription will not renew unless you decide to reactivate it. Make sure to schedule and use your lessons before cancellation to avoid losing them.
Preply allows students to cancel their subscriptions at any time without being locked in. Upon cancellation, users will not be charged for the next billing cycle, and they can still use any remaining scheduled lessons until their billing date. Unused lessons that are not scheduled will expire at the next billing date, and refunds may be given if no credits were used and the payment was made less than 28 days ago.
To cancel your subscription on Preply, you need to be logged into your account, which implies you need your password. There is no option mentioned for canceling subscriptions without logging in. If you've forgotten your password, you can reset it at this URL: https://preply.com/en/forgot_pass. This is the official password reset page for Preply to help you regain access and manage your subscription.
We've actually written a step by step guide on how to get a refund from Preply. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Preply subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Preply account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Preply online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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