Accor is a hotel company with over 5,400 hotels worldwide across many brands like Novotel, Sofitel, ibis, and more. They have a free loyalty program called ALL - Accor Live Limitless, where members earn points from hotel stays, dining at Accor restaurants, and shopping with partners which can be redeemed for hotel stays, shopping, and experiences. They also offer a paid subscription called Accor Plus (starting around $399/year) in the Asia Pacific region, which gives benefits like a free night, dining discounts, exclusive deals, and automatic Silver status in the loyalty program. So, if you see charges from Accor, it's often from bookings, dining, or subscription benefits related to these services.
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The cancellation process for an Accor subscription can be completed through the user's account with an option to cancel their subscription directly under the 'Subscription and billing' section, making it straightforward. Refund processing takes 24 to 48 hours typically, but the overall cancellation experience is rated slightly low difficulty due to this clear online option and relatively quick processing times.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Accor subscription.
How to Cancel Accor: Step by Step
If you purchased through Accor.com directly:
- Log in to your account on the Accor website.
- Navigate to the 'My Account' section.
- Select 'Subscription and Billing' from the menu.
- Click on 'Cancel My Subscription'.
- Follow the prompts to confirm your cancellation.
If you purchased through Customer Service:
- Contact Accor's Customer Service.
- Request to cancel your membership.
- Provide necessary details to verify your account.
- Follow any additional instructions provided by the representative.
If you need assistance, here's how you can get in touch with Accor's support team.
Tips and Tricks for Getting a Accor Refund
- Be prompt and act within any cooling-off period, typically 10-14 days, to increase chances of full refund.
- Submit cancellation requests via official forms online, but expect delays and lack of response.
- Use direct messages on WhatsApp or persistent email contact with customercare@accor.com, emphasizing your desire for immediate cancellation and refund if applicable.
- Escalate by referencing consumer rights and the company’s refund policy in your communications, mentioning unused benefits or services.
- Insist on receiving a cancellation reference number for proof of termination.
- Avoid using promotional or member-only discounted rates if you plan to cancel, as they can complicate refunds and cancellations.
- Timing communications early in the week and during business hours may increase the chance of faster response.
- If website or app cancellation buttons fail, refresh browser, try different devices or escalate through social media platforms, and tagging Accor to attract attention.
- Document all communications and responses meticulously in case you need to escalate formally or complain externally.
- Use clear, firm, and polite language, stating you do not wish to continue membership and would like to avoid further charges.
Why Do People Request Refunds from Accor
- Website/app issues: Difficulty canceling subscriptions due to unresponsive cancel buttons on Accor's website and app.
- Automatic renewals confusion: Accor Plus subscriptions sometimes auto-renew even after being turned off, causing frustration.
- Lack of promised benefits: Members report no breakfast, no upgrades, no executive lounge access, or food discounts contrary to membership promises.
- Discount limitations: Discounts on rooms or food are limited, with blackout dates on key holidays and restrictions on how discounts apply (e.g., only one card per table).
- Pricing issues: Membership sometimes does not deliver better prices compared to other booking platforms; some free night promotions require extra payment or are unavailable when needed.
- Poor customer service: Reports of rude or unhelpful service, long wait times, unresponsive complaint handling, and reliance on ineffective chatbots.
- Membership terms and conditions: Claims of deceptive terms, inability to cancel within a short period, non-extendable free night expiry, and restrictions on points redemption.
- Value for money concerns: Members feeling the subscription is expensive but offers limited or no value, with some calling it a scam.
- Booking issues: Problems with making reservations, cancellations with non-refundable fees, and lack of accountability from hotels or Accor.
- Frustration with automated communications: Wasted time due to AI calls and no direct human support.
Accor Refund Script
Script
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Dear Accor, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Accor Refund Policy
Accor membership subscriptions can be canceled anytime by the member through the "My Account ALL" portal under the "Subscription and billing" section where there is an option to "Cancel my subscription." Membership cancellation results in the permanent termination of the membership, removal of all accumulated points, and cessation of benefits, and any breach of membership terms may lead to suspension or termination by Accor without notice or compensation. Refunds may be available within 14 days of joining if no program benefits have been used.
The Easiest Way to Get a Accor Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Accor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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