How to Cancel an Extended Stay America Subscription
The Ultimate Step by Step Guide to Cancelling an Extended Stay America Subscription or Membership (extendedstay.com)
By
Bella K.
|
Published
August 12, 2025
|
Updated
August 13, 2025
Extended Stay America provides affordable, comfortable accommodations for travelers who need a place to stay for a longer period, like business trips or family visits. They offer fully equipped kitchens in their rooms, so guests can cook their own meals. If you're seeing a charge from them, it might be for a stay or a subscription for extra services while you're there, like housekeeping or Wi-Fi. It's a great option for anyone looking for a home-like feel while on the road!
Cancelling a subscription with Extended Stay America can require navigating their customer service process, which might not be entirely straightforward. Users may need to wait on hold to speak with a representative, making it a moderately challenging task.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Extended Stay America subscription.
How to Cancel Extended Stay America: Step by Step
If you purchased through extendedstay.com:
Visit extendedstay.com.
Scroll to the bottom of the page and click on Contact Us.
Select Customer Service.
Choose the option to Cancel a Reservation.
Log into your account using your credentials.
Navigate to your Account Settings.
Locate the section labeled Subscriptions or Memberships.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through the Extended Stay America mobile app:
Open the Extended Stay America mobile app.
Log into your account.
Tap on the Menu icon.
Select Account.
Go to Subscriptions or Memberships.
Find the subscription you want to cancel.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
A cancellation confirmation will be sent to your registered email.
If you purchased a gift card:
Visit extendedstay.com.
Scroll to the bottom and click on Gift Cards.
Select Contact Us if you need assistance with the gift card.
Provide details about the gift card for cancellation.
Await a response from customer support regarding your gift card status.
How to Contact Extended Stay America
If you need assistance, here's how you can get in touch with Extended Stay America's support team.
Tips and Tricks for Getting a Extended Stay America Refund
Prepare your account details before calling, including reservation numbers and personal identification.
Call during off-peak hours to increase your chances of reaching a representative quickly.
Use a calm and polite tone, stating clearly that you wish to cancel your subscription.
Ask for a supervisor if you're met with resistance, as higher-ups may have more authority to finalize the cancellation.
Document the conversation by taking notes on the date, time, and name of the person you speak to.
If you encounter difficulties, mention potential negative reviews on social platforms as a last resort to emphasize your dissatisfaction.
Follow up with an email summarizing the conversation and requesting confirmation of cancellation.
Check your billing statement after cancellation to ensure no further charges occur.
Use social media to reach out publicly if you're stuck, as companies often respond quicker to public inquiries.
Consider using the chat feature on their website for quicker responses and a written record.
Why Do People Request Refunds from Extended Stay America
High prices compared to competitors.
Poor customer service experience during stays.
Inconsistent cleanliness of accommodations.
Limited amenities not meeting expectations.
Change in travel plans or needs.
Availability of better deals elsewhere.
Disatisfaction with room conditions or maintenance issues.
Lack of responsiveness from management regarding complaints.
Extended stays no longer required.
Negative online reviews influencing perceptions.
Extended Stay America Refund Script
Script
Copy
Dear Extended Stay America, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Extended Stay America Refund Policy
Extended Stay America allows guests to cancel their memberships or subscriptions without a fee, provided the cancellation occurs at least 24 hours prior to the scheduled arrival date. For monthly reservations, guests can cancel up to 48 hours in advance for a full refund. It is recommended to check the specific terms and conditions for each reservation type.
The Easiest Way to Get a Extended Stay America Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Extended Stay America—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Extended Stay America might employ tactics like auto-renewal clauses that can make it difficult to cancel immediately or might require you to give notice well in advance. It's essential to read the fine print regarding any potential fees for early cancellation or specific cancellation windows, as these can lead to unexpected charges.
High prices compared to competitors.
Poor customer service experience during stays.
Inconsistent cleanliness of accommodations.
Limited amenities not meeting expectations.
Change in travel plans or needs.
Availability of better deals elsewhere.
Disatisfaction with room conditions or maintenance issues.
Lack of responsiveness from management regarding complaints.
Extended stays no longer required.
Negative online reviews influencing perceptions.
Account number
Email address associated with the account
Phone number linked to the account
Billing address
Name of the account holder
Subscription type (e.g., monthly, weekly)
Last payment date
Confirmation number for the original transaction
Reason for cancellation
Preferred contact method for any follow-up
Before cancelling your Extended Stay America reservation, be aware that you'll lose access to amenities like kitchen facilities and hotel services that make long-term stays more comfortable. Consider the cancellation policy, as there may be fees or specific notice periods required. Additionally, if you're part of their rewards program, cancelling could mean forfeiting any accumulated points or benefits. Lastly, make sure to check if your current rate includes any special promotions that you won’t be eligible for later.
Extended Stay America allows guests to cancel their memberships or subscriptions without a fee, provided the cancellation occurs at least 24 hours prior to the scheduled arrival date. For monthly reservations, guests can cancel up to 48 hours in advance for a full refund. It is recommended to check the specific terms and conditions for each reservation type.
To cancel your subscription with Extended Stay America, you will need your password to access your account online. If you've forgotten your password, you can easily reset it by visiting [this link](https://extendedstay.com/password-reset). However, if you prefer not to use your password, you might also consider contacting their customer service for assistance.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Extended Stay America subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Extended Stay America account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Extended Stay America online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Extended Stay America May Show Up On Your Statement As:
Extended Stay America Extended Stay ExtendedStay.com ESA Hotels ESA ESA Reservations ESA National Extended Stay America Inc.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
