AIG offers insurance services to individuals and families, helping protect what matters most to them. If you are getting billed by AIG, it's likely for an insurance policy you have with them. They make it easy to pay your bills online, by phone, or by check, with options to set up recurring payments too. So, if you've gotten a bill or payment request from AIG, it's probably for your insurance coverage that they manage and protect for you.
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The cancellation process for AIG subscriptions requires contacting customer service either by phone or online messaging. There is no instant online cancellation button, but the process is straightforward with clear instructions and typically involves providing policy details and requesting confirmation, making it relatively easy but not completely seamless for consumers.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a AIG subscription.
How to Cancel AIG: Step by Step
If you purchased through AIG:
- Contact AIG Life Insurance assistance at 1-800-225-5244, toll-free.
- Have your insurance number and contact details ready.
- Communicate your wish to terminate AIG life insurance coverage in writing.
- Request an email confirmation of the cancellation.
If you purchased via phone:
- Call AIG life insurance customer service toll-free at 800-888-2452.
- Provide the representative with your policy number and customer information.
- Inform the representative that you wish to cancel your AIG life insurance policy.
- Request a confirmation email containing the cancellation details of your policy.
If you purchased online:
- Access the AIG login from a web browser and sign in with your ID and password.
- Initiate a secure message to customer service.
- Inform customer service of your intent to cancel your AIG life insurance policy.
- Request a confirmation email containing the cancellation details of your policy.
Tips & Tricks for Canceling AIG
- Call customer service multiple times if the first attempt doesn't succeed; persistence is key.
- Request to speak to a supervisor or manager if the frontline agent is unhelpful or refuses to cancel.
- Be firm and clear about wanting to cancel; use assertive language like "I want to cancel immediately".
- Use scripts or note-taking
- Aim to cancel near the end of the billing cycle for a smoother process or to avoid being charged for the next cycle.
- Escalate via email or online chat
- Check if cancellation requires a written notice
- Leverage social media
- Look for hidden fees or cancellation penalties in your agreement
- Stay calm and patientbe persistent
AIG Customer Service Info
If you need assistance, here's how you can get in touch with AIG's support team.
Cancel AIG Script
Script
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Dear AIG Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to AIG insurance. Due to a recent change in my financial circumstances, I can no longer maintain this policy. I kindly ask for a confirmation email with the cancellation details at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
AIG's cancellation policy allows customers to cancel their life insurance or subscription by contacting customer service via phone or email, providing policy details, and requesting cancellation with confirmation. Refunds for canceled policies, except for non-payment cancellations, are given pro-rata for unearned premiums, while non-payment cancellations may incur short rate penalties. Customers are advised to request refunds within 15 days of purchase for the best chance of success, and confirmations of cancellations and refunds are recommended to be obtained via email or reference number. Contact details for cancellation or refund requests include phone numbers and emails listed on AIG's official sites.
To cancel your AIG subscription, you will need to sign in with your ID and password on their website. There does not appear to be a supported option to cancel without logging in or using a password. If you have forgotten your password, you can reset it via this link: https://www-201.aig.com/services/public/cp_frgtpwdtrans.jsp?appCdEnc=38B0D49B0B3EEA58A53550F0FE383E6D&usrID= . Phone support exists, but you still need your policy information and it seems authentication is required.
- Delayed refunds after policy cancellation, often taking several months.
- Poor communication from customer service, including refusal to escalate issues and unresponsiveness.
- Denied cancellation requests due to policy conditions or procedural complications.
- Denied or delayed claims, especially for travel or health-related insurance claims.
- Unexpected or drastic premium increases without customer consent or proper notice.
- Difficulties in canceling policies, including requirements for written cancellation or agent involvement.
- Unethical or unprofessional behavior from staff, such as rudeness or hanging up on customers.
- Confusing or obstructive refund and cancellation processes causing customer frustration.
- Insufficient or lost documentation affecting claims and refunds.
- Accusations of unfair business practices, scams, and refusal to provide legitimate refunds.
AIG policies, especially annuities and life insurance, may have surrender charges, cancellation penalties, and potential hidden costs or tax consequences if you try to cancel early. It's crucial to carefully read and understand the terms and conditions of your specific policy, as contracts can vary and typically require a suitability analysis before replacing or canceling. Many states offer a "free look" period shortly after purchase when you can cancel for a full refund without penalty, but after that, cancellations may not be immediate and could involve fees or lock-ins.
Before cancelling an AIG subscription or membership, such as AIG Travel Guard insurance, it is important to know that you will lose access to various coverages including trip interruption and cancellation reimbursements, emergency medical and evacuation services, trip delay compensations, and baggage loss protection. If you have a Cancel For Any Reason coverage in a higher-level plan, that financial safeguard will also end. Additionally, some protections like trip cancellation are not available in certain plans (Pack N' Go), so confirm your plan details. Consider that losing this coverage means you may have to bear any travel-related losses or emergencies out of pocket once cancelled.
- Name on the policy or account
- Policy number or subscription/membership ID
- Customer information (such as address, date of birth, or other identifying details)
- Account login credentials (for online cancellation through AIG's website)
- Email address (to receive confirmation of cancellation)
- Desired cancellation date (specify when you want it to end)
- Phone number (in case follow-up contact is needed)
- Contact method preference (phone, email, or online support)
We've actually written a step by step guide on how to get a refund from AIG. Check it out!
The Easiest Way to Cancel AIG
If you’re frustrated trying to cancel your subscription, membership, or bill from AIG—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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