Ameritas offers dental, vision, and hearing insurance coverage and makes managing your account easy through their eServices. You can request and pay your bills online, receiving email notifications when your bill is ready instead of paper bills. They provide convenient options like electronic funds transfer (EFT) to pay bills, access 12 months of billing history, and download statements as Excel or PDF files. This setup helps save time and money, especially for groups with many members, and makes keeping track of payments simple and hassle-free.
The cancellation process is straightforward as it can be done via phone, email, or online with clear instructions. However, it requires submitting a written request and confirmation which adds a slight complexity compared to instant cancellations and typically takes a few business days to process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Ameritas subscription.
Call customer service and explicitly request cancellation rather than relying on automated or online methods.
Send a written cancellation request via email or certified mail including your full name, policy number, date of birth, and desired cancellation date.
Request a cancellation confirmation in writing (email or letter) and keep it for records to prevent future billing.
Be prepared to provide a reason for cancellation if asked, but it is optional.
Follow up persistently if you don’t receive confirmation or if billing continues, escalating to supervisors if necessary.
Start cancellation well in advance of your next billing cycle to ensure the request is processed in time.
If on an employer-sponsored plan, coordinate cancellation timing with your HR department to avoid coverage gaps or confusion.
Stop automatic payments with your bank or credit card company after confirmation to prevent accidental charges.
Check for any prepaid coverage refunds and notify your dental or service providers about coverage changes.
When escalating, ask to speak to a manager or supervisor experienced with cancellations and billing issues.
Use polite but firm language emphasizing your right to cancel and dissatisfaction if needed to encourage resolution.
Document all contacts (dates, names, and summaries) during the cancellation process for evidence if disputes arise.
Why Do People Request Refunds from Ameritas
Switching to a Better Plan: Many customers find more affordable or comprehensive insurance plans elsewhere.
Financial Hardship: Insurance premiums may become unaffordable, leading customers to cancel and seek alternative coverage.
Employer-Sponsored Coverage: Customers drop individual plans when they get dental benefits provided by their employer.
Minimal Dental Needs: Those who rarely require dental work may find insurance not cost-effective.
Claims Denied for Untimely Submission: Customers unaware of claim submission deadlines experience denied claims.
Low Claim Payouts and Partial Payments: Dissatisfaction with the amount paid out on claims.
Poor Customer Service and Lack of Responsiveness: Issues with support can drive cancellations.
Difficulty Accessing Online Portal: Problems using the website or portal frustrate customers.
Continued Billing After Cancellation Requests: Customers report being billed even after asking to cancel.
Policy Cancellation Penalties and No Refunds: Fees or lack of refunds lead customers to cancel and complain.
Billing Errors: Erroneous charges post-cancellation cause dissatisfaction.
Communication Issues and Claim Resubmission Problems: Poor communication about claims frustrates users.
Feeling Company Does Not Honor Contract Terms: Perceptions of untrustworthy practices cause cancellations.
Negative Experiences Leading to Switching Insurers: Overall dissatisfaction prompts customers to switch providers.
Ameritas Refund Script
Script
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Dear Ameritas, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Ameritas Refund Policy
Ameritas allows individual policyholders to change or cancel their benefits at any time by contacting their Sales Connect team. Changes or cancellations due to qualifying life events like marriage, divorce, or birth of a child are also permitted for group plan members through their benefits administrator. Refund policies are not explicitly mentioned in the provided details, so contacting Ameritas directly for refund specifics is advisable.
The Easiest Way to Get a Ameritas Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ameritas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Ameritas generally allows you to cancel most individual plans at any time without cancellation fees, but you usually need to submit a written request including specific personal details and confirm cancellation to stop billing. Employer-sponsored plans can have different rules, sometimes restricting cancellations to open enrollment periods or qualifying life events, so be sure to check the terms carefully to avoid surprises. Also, cancellation processing may take a few business days, and you should confirm any potential refunds or final payments to avoid gaps or unexpected charges.
Switching to a Better Plan: Many customers find more affordable or comprehensive insurance plans elsewhere.
Financial Hardship: Insurance premiums may become unaffordable, leading customers to cancel and seek alternative coverage.
Employer-Sponsored Coverage: Customers drop individual plans when they get dental benefits provided by their employer.
Minimal Dental Needs: Those who rarely require dental work may find insurance not cost-effective.
Claims Denied for Untimely Submission: Customers unaware of claim submission deadlines experience denied claims.
Low Claim Payouts and Partial Payments: Dissatisfaction with the amount paid out on claims.
Poor Customer Service and Lack of Responsiveness: Issues with support can drive cancellations.
Difficulty Accessing Online Portal: Problems using the website or portal frustrate customers.
Continued Billing After Cancellation Requests: Customers report being billed even after asking to cancel.
Policy Cancellation Penalties and No Refunds: Fees or lack of refunds lead customers to cancel and complain.
Billing Errors: Erroneous charges post-cancellation cause dissatisfaction.
Communication Issues and Claim Resubmission Problems: Poor communication about claims frustrates users.
Feeling Company Does Not Honor Contract Terms: Perceptions of untrustworthy practices cause cancellations.
Negative Experiences Leading to Switching Insurers: Overall dissatisfaction prompts customers to switch providers.
Full Name of the policyholder or account holder
Policy Number or account number
Date of Birth of the primary insured/member
Contact Information (address, phone number, email)
Policy Effective Date or membership start date
Cancellation Effective Date (when you want cancellation to begin)
Reason for Cancellation (optional, but may be requested)
Signature of Policyholder (if submitting a cancellation form)
Submission Method (email, fax, certified mail, or online form)
Copy of Policy Documents (to reference terms and account details)
Before canceling your Ameritas subscription or membership, know that you will lose access to your dental plan benefits, including coverage for dental treatments. Ameritas dental plans offer a 30-day "free-look" period from the effective date, during which you can cancel for a full refund if no claims have been filed. To cancel, you must call Ameritas directly or email their customer service. Consider the timing, as canceling outside the free-look period typically means losing coverage without a refund.
Ameritas allows individual policyholders to change or cancel their benefits at any time by contacting their Sales Connect team. Changes or cancellations due to qualifying life events like marriage, divorce, or birth of a child are also permitted for group plan members through their benefits administrator. Refund policies are not explicitly mentioned in the provided details, so contacting Ameritas directly for refund specifics is advisable.
To cancel a subscription with Ameritas, you generally need to contact their customer service directly either by phone or email, and the cancellation process does not explicitly require entering your password. However, to access your Ameritas online account or manage your subscription through their website, you will need your password. If you have forgotten your password, you can reset it using their official reset password page here: https://www.ameritas.com/service/resetPassword.asp. It's often helpful to have account details ready when contacting customer service for cancellation.
We've actually written a step by step guide on how to get a refund from Ameritas. Check it out!
The cancellation process typically takes about 3 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ameritas subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ameritas account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ameritas online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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savings for customers. ² Average requests times may vary depending on volume of requests
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