Can I Cancel AVG at Any Time?

AVG subscriptions can typically be canceled at any time, but you must cancel before the next billing date to avoid future charges. There is no refund for the unused portion of the subscription after cancellation, except if you cancel within 30 days of purchase for a full refund under their money-back guarantee. Be aware that subscriptions purchased through resellers like Google Play or the App Store require cancellation through those platforms, not directly through AVG. There are no long-term lock-ins or early-cancellation fees, but if you miss the billing date, you will be charged for the next period. Key pain points: no partial refunds after cancellation period ends, cancellation must be done timely before renewal, and refunds only within 30 days of purchase. Also, canceling through the correct platform is crucial for app store purchases.

Why Do People Cancel AVG?

Difficulty cancelling subscriptions with renewals happening despite prior cancellation requests.Unwanted automatic renewals causing unexpected charges.Refusal of refunds even when cancellations were made within the refund window.Inability to remove credit card information from AVG's system causing ongoing charges.Long wait times and poor customer service including unresponsive or busy helplines and unhelpful support staff.Complicated and unclear refund process despite advertising easy 30-day money-back guarantees.Unexpected charges or billing errors such as charges for products not ordered or additional items added without consent.Dissatisfaction with product effectiveness or due to technical issues caused by AVG advice leading to cancellation requests.Disagreement with End User License Agreement (EULA) amendments prompting cancellations and refund requests.Charges after the refund period has expired leading to denied refund claims.

What Information Do I Need to Cancel AVG?

Email address used to purchase the subscription (for logging into AVG Account) Access to your AVG Account at https://id.avg.com/sign-in Order number or invoice from your original purchase confirmation Knowledge of which subscription you want to cancel (name/product) Ability to access email where billing reminders or confirmation emails are sent If purchased via Google Play Store: Google Account email used for the purchase Google Play Transaction ID (from confirmation email or Google Payments portal) If purchased via Apple App Store: Apple ID used for the purchase Access to AVG Support page (if you need help)

What Should I Know Before Cancelling AVG?

Before cancelling your AVG subscription, know that you will retain access to the paid products and features until the end of your current subscription period. After this period ends, you lose access to all paid AVG products and features included in your subscription. Importantly, cancelling does not entitle you to any refund for the remaining time on your subscription. Also, once the subscription expires, you will lose content and specific security features that are exclusive to paid versions, so make sure to consider your ongoing security needs before cancelling.

What is AVG's Cancellation Policy?

AVG's membership/subscription cancellation policy requires users to cancel their subscription before the next billing date to avoid future charges. After cancellation, users can continue using the paid product until the current subscription period ends, but cancellation does not automatically refund the unused subscription time. For subscriptions purchased through Google Play or Apple App Store, cancellations must be made via those platforms' subscription management. Refunds can be requested separately based on eligibility.

Do I Need My AVG Password to Cancel?

To cancel your AVG subscription, you do need to have access to your AVG Account, which requires your email and password. If you don't remember your password, you can reset it at this URL: https://id.avg.com/sign-in. Once logged in, you can manage your subscriptions and cancel the renewal or subscription. If you cannot cancel through your account, you can contact AVG Support for further assistance.

Can I Get a Refund from AVG?

We've actually written a step by step guide on how to get a refund from AVG. Check it out!

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How To Cancel Your AVG Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 4, 2025

6 min read

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The cancellation process is straightforward and can be done online through the AVG account management page with clear step-by-step instructions. The steps involve signing in, navigating to subscriptions, selecting the subscription, and confirming cancellation, which is standard for many subscription services and relatively easy for an average user.

Estimated Time

On average, it takes 00 15 minutes to cancel a AVG subscription.

How to Contact AVG

If you need assistance, here's how you can get in touch with AVG's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your AVG subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your AVG account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel AVG online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

AVG May Show Up On Your Statement As:

AGPXXXXXXXXX 'Gen Digital INC' AGAPXXXXXXXXX 'Gen Digital INC' APXXXXXXXXX 'Norton Ireland Limited' AGPXXXXXXXXXX 'Avast Software S.R.O' AGAPXXXXXXXXX 'Avast Software S.R.O' APXXXXXXXXXX 'NortonLifeLock Singapore Pte Ltd. or NortonLifeLock Japan K.K.' Google Play Store: Google Play Apps Apple App Store: APPLE.COM/BILL

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