AVG offers a range of software products primarily focused on antivirus protection, internet security, device optimization, and privacy tools for your PC, Mac, and mobile devices. They sell these as subscriptions, which means you pay regularly—usually yearly—to keep your protection active. These subscriptions can automatically renew to avoid any interruptions, but you can manage or cancel them anytime through your AVG account. So if you're seeing charges from AVG, it's likely for one of these subscription services that help keep your devices safe and running smoothly.
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The cancellation process is straightforward and can be done online through the AVG account management page with clear step-by-step instructions. The steps involve signing in, navigating to subscriptions, selecting the subscription, and confirming cancellation, which is standard for many subscription services and relatively easy for an average user.
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How to Cancel AVG: Step by Step
If you purchased through AVG directly:
- Sign in to your AVG Account at: https://id.avg.com/sign-in.
- Click on "Manage subscriptions" on the My subscriptions tile.
- Click "Unsubscribe" under the subscription you want to cancel.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through Google Play Store:
- Sign in to Google Play Store with the account used for the purchase.
- Go to Play Store, tap your profile image, and select "Payments and subscriptions".
- Select "Subscriptions".
- Select the AVG subscription to cancel.
- Tap "Cancel subscription" and confirm the cancellation process.
If you purchased through the App Store:
- Sign in to the App Store with the Apple ID used for the purchase.
- Open the App Store, tap your profile image, and then "Subscriptions".
- Select the AVG subscription to cancel.
- Tap "Cancel Subscription" and confirm the cancellation.
Tips & Tricks for Canceling AVG
- Call AVG cancellation hotlines such as 1-855-673-2906 or 1-888-991-8250 and insist on speaking with a live agent specifically in the cancellations department.
- Be persistent and calm: Avoid getting angry; polite but firm insistence on cancellation helps. Repeated calls may be necessary.
- Use clear language: Say phrases like "I do not want to renew my subscription," "Please cancel my subscription immediately," and "I want confirmation of cancellation in writing or email."
- Ask for supervisor or escalation if initial representatives refuse or delay cancellation. Escalating can increase chances of success.
- Call during business hours for better chances of response, avoid weekends or late hours.
- Check payment methods and consider using a different card to block unwanted auto-renewals if cancellations are not confirmed.
- Monitor your bank or credit card statements closely after cancellation to catch any recurring charges and dispute with bank if needed.
- Unsubscribe from emails and disable auto-renewal in your AVG account if possible, but users report that direct calls are often required for complete cancellation.
- Don’t cancel via website only; many users report that cancel buttons may be missing or ineffective.
- Document all interactions including dates, times, and names of agents you spoke with, for reference if you need to dispute charges.
- Use social media or official forums to request assistance publicly, sometimes prompting faster responses.
AVG Customer Service Info
If you need assistance, here's how you can get in touch with AVG's support team.
Cancel AVG Script
Script
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Dear AVG Support,
I hope this message finds you well. I am writing to request the cancellation of my AVG subscription. Due to recent changes in my personal circumstances and my needs for antivirus services, I have decided to discontinue my membership.
I would appreciate your confirmation of this cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
AVG's membership/subscription cancellation policy requires users to cancel their subscription before the next billing date to avoid future charges. After cancellation, users can continue using the paid product until the current subscription period ends, but cancellation does not automatically refund the unused subscription time. For subscriptions purchased through Google Play or Apple App Store, cancellations must be made via those platforms' subscription management. Refunds can be requested separately based on eligibility.
To cancel your AVG subscription, you do need to have access to your AVG Account, which requires your email and password. If you don't remember your password, you can reset it at this URL: https://id.avg.com/sign-in. Once logged in, you can manage your subscriptions and cancel the renewal or subscription. If you cannot cancel through your account, you can contact AVG Support for further assistance.
- Difficulty cancelling subscriptions with renewals happening despite prior cancellation requests.
- Unwanted automatic renewals causing unexpected charges.
- Refusal of refunds even when cancellations were made within the refund window.
- Inability to remove credit card information from AVG's system causing ongoing charges.
- Long wait times and poor customer service including unresponsive or busy helplines and unhelpful support staff.
- Complicated and unclear refund process despite advertising easy 30-day money-back guarantees.
- Unexpected charges or billing errors such as charges for products not ordered or additional items added without consent.
- Dissatisfaction with product effectiveness or due to technical issues caused by AVG advice leading to cancellation requests.
- Disagreement with End User License Agreement (EULA) amendments prompting cancellations and refund requests.
- Charges after the refund period has expired leading to denied refund claims.
AVG subscriptions can typically be canceled at any time, but you must cancel before the next billing date to avoid future charges. There is no refund for the unused portion of the subscription after cancellation, except if you cancel within 30 days of purchase for a full refund under their money-back guarantee. Be aware that subscriptions purchased through resellers like Google Play or the App Store require cancellation through those platforms, not directly through AVG. There are no long-term lock-ins or early-cancellation fees, but if you miss the billing date, you will be charged for the next period.
Key pain points: no partial refunds after cancellation period ends, cancellation must be done timely before renewal, and refunds only within 30 days of purchase. Also, canceling through the correct platform is crucial for app store purchases.
Before cancelling your AVG subscription, know that you will retain access to the paid products and features until the end of your current subscription period. After this period ends, you lose access to all paid AVG products and features included in your subscription. Importantly, cancelling does not entitle you to any refund for the remaining time on your subscription. Also, once the subscription expires, you will lose content and specific security features that are exclusive to paid versions, so make sure to consider your ongoing security needs before cancelling.
- Email address used to purchase the subscription (for logging into AVG Account)
- Access to your AVG Account at https://id.avg.com/sign-in
- Order number or invoice from your original purchase confirmation
- Knowledge of which subscription you want to cancel (name/product)
- Ability to access email where billing reminders or confirmation emails are sent
- If purchased via Google Play Store:
- Google Account email used for the purchase
- Google Play Transaction ID (from confirmation email or Google Payments portal)
- If purchased via Apple App Store:
- Apple ID used for the purchase
- Access to AVG Support page (if you need help)
We've actually written a step by step guide on how to get a refund from AVG. Check it out!
The Easiest Way to Cancel AVG
If you’re frustrated trying to cancel your subscription, membership, or bill from AVG—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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