1 - Log in to your HelloTech account at hellotech.com.
2 - Navigate to the Account Settings section.
3 - Locate the Subscription details.
4 - Click on Cancel Subscription or Turn Off Auto-Renewal.
5 - Follow any prompts to complete the cancellation process.
6 - For confirmation, check your email for a cancellation notice.
How to Cancel HelloTech on HelloTech support
1 - Call HelloTech Support at 1-833-369-1227.
2 - Request to cancel your subscription.
3 - Prepare to provide any necessary account verification information.
4 - Confirm with the support agent that the cancellation has been processed.
5 - Check your email for a confirmation of the cancellation.
How to Cancel HelloTech on If you purchased within the first 30 days:
1 - Log in to your HelloTech account as described above.
2 - Follow the cancellation steps.
3 - If cancelled, ensure you receive a full refund minus any applicable discounts.
HelloTech offers affordable tech support services for consumers, including computer repair, smart home setup, TV mounting, and WiFi assistance. They provide subscription plans where you get unlimited 24/7 remote support, in-home consultations, antivirus protection, and a password manager. The plans come in 3-month, 6-month, and 12-month options, with a flat fee for in-home services on top. Subscriptions automatically renew unless you cancel, and each membership includes a free yearly Home Technology Checkup to keep your tech running smoothly.
The cancellation process requires contacting support via email or phone within a specific 30-day window and is not fully automated online, causing some friction and potential delays in cancellation confirmation.
Estimated Time
On average, it takes 35 minutes0035 minutes to cancel a HelloTech subscription.
How to Contact HelloTech
If you need assistance, here's how you can get in touch with HelloTech's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
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$0
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Tips and Tricks for Getting a HelloTech Refund
Be persistent by phone: Calling the HelloTech support center repeatedly until a representative is available is critical since online cancellation is not possible.
State your cancellation intent clearly and repeatedly: Keep saying "I want to cancel my subscription" without engaging in retention offers or negotiations.
Prepare to speak only during call center hours: Plans must be made around their inconvenient operating times to actually reach someone.
Insist on escalation if initially refused: Demand to be transferred to a cancellations or retention specialist if the first rep is unhelpful or tries to delay.
Use finality tactics: Mention personal reasons that make continuation impossible, such as selling a product or major life changes, even exaggerating if needed to close the conversation.
Avoid appealing to discounts or deals: Instead, maintain a firm stance on canceling to avoid being lured back in by offers.
Document all interactions: Take notes on times, names, and promises made in case of disputes or if escalation to a complaint or social media is needed.
Be patient but firm: Cancellation may take repeated attempts and calm but resolute communication.
Why Do People Request Refunds from HelloTech
Memberships locked in for a year if not canceled within the first month, causing frustration.
Pressing cancel online did not stop monthly charges, leading to unexpected billing.
Difficulty contacting customer service for cancellations or assistance.
Unexpected or unauthorized monthly charges and ongoing fees without clear consent.
Unclear or misleading terms of service about memberships and cancellation policies.
Charges or holds on accounts before services were rendered, causing financial difficulties.
Poor service quality or incomplete service leading to dissatisfaction.
Refusal or delay of refunds after service issues or mistaken charges.
Lack of transparency, such as not receiving a copy of the agreement for ongoing charges.
HelloTech Refund Script
Script
Copy
Dear HelloTech, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About HelloTech
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HelloTech Refund Policy
HelloTech's subscription cancellation policy allows you to cancel your subscription plan only within the first 30 days of the annual term. If you cancel within this period, you will receive a refund of the subscription fees minus any discounts received. To cancel, you must contact HelloTech support, and if you turn off auto-renewal, your access continues until the end of the current subscription period without further charges.
Get help with your refund
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The Easiest Way to Get a HelloTech Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from HelloTech—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
HelloTech requires upfront payment for membership plans of 3, 6, or 12 months, with auto-renewal at the end of each billing period. You can cancel any time before the next billing cycle to avoid further charges, but be aware that if you cancel within 30 days, you'll get a full refund minus any discounts on services, and if you cancel after 30 days, you receive a pro-rated refund also minus any discounts on services. There are no contracts or early cancellation fees per se, but the upfront billing and the discount deductions on refunds can be seen as potential financial drawbacks when canceling.
Memberships locked in for a year if not canceled within the first month, causing frustration.
Pressing cancel online did not stop monthly charges, leading to unexpected billing.
Difficulty contacting customer service for cancellations or assistance.
Unexpected or unauthorized monthly charges and ongoing fees without clear consent.
Unclear or misleading terms of service about memberships and cancellation policies.
Charges or holds on accounts before services were rendered, causing financial difficulties.
Poor service quality or incomplete service leading to dissatisfaction.
Refusal or delay of refunds after service issues or mistaken charges.
Lack of transparency, such as not receiving a copy of the agreement for ongoing charges.
Email address associated with your HelloTech account
Account username (if different from email)
Password or login credentials (to access "My Account" online)
Full name on the HelloTech account
Phone number on file (may be requested for identity verification)
Order or subscription details (such as plan type, start date, or billing cycle)
Reason for cancellation (optional, but may be asked during support contact)
Proof of identity (you may be asked to log in, or otherwise verify your identity, especially via support channels)
Contact HelloTech support: via email (support@hellotech.com or memberships@hellotech.com) or phone (1-833-369-1227 or 1-844-986-4945)
Before cancelling your HelloTech subscription or membership, know that you can only cancel your Subscription Plan within the first 30 days of the annual term to receive a refund, which will be minus any discounts you received. If you cancel after this period, you must turn off auto-renewal to avoid future charges, but you will still have access to services until the end of your current subscription period. Once your subscription ends, you will lose all access to HelloTech services and platform features. Additionally, if payment fails, your subscription is immediately deactivated and you will lose access until any outstanding payments are cleared. To cancel, you need to contact HelloTech support via email or phone.
HelloTech's subscription cancellation policy allows you to cancel your subscription plan only within the first 30 days of the annual term. If you cancel within this period, you will receive a refund of the subscription fees minus any discounts received. To cancel, you must contact HelloTech support, and if you turn off auto-renewal, your access continues until the end of the current subscription period without further charges.
To cancel your HelloTech subscription, you can contact their support team via phone at 1-833-369-1227 or email memberships@hellotech.com. The available information does not mention needing your password to cancel your subscription, suggesting that you might be able to cancel without it. However, if you need to reset your password for any reason, use the password reset link here: https://www.hellotech.com/account/password/reset. It's best to reach out directly to their support for confirmation or assistance with cancellation.
We've actually written a step by step guide on how to get a refund from HelloTech. Check it out!
The cancellation process typically takes about 35 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your HelloTech subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your HelloTech account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel HelloTech online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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